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QueueMetrics-Live Technical Support Services
Available Monday to Friday 9am - 6pm CET
Technical Support Resources
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Each Remote Support pack is valid for the entire duration of your license.
Upon purchasing a Support Pack, you will receive the unique Incident Code. Does NOT include configuration of Asterisk PBX or other non-Loway system.
Install TeamViewer 11 and grant root SSH access to the involved servers in order to facilitate support delivery. - If the incident was addressed in a later build of the software, the customer will still be charged for the support.
- If the incident turns out to be a defect in our software and the support engineer is unable to find a solution, the customer will not be charged and will receive a new Incident Code.
- Free Phone Customer Support not available.
