QueueMetrics-Live Video Tutorials
Experience what the QueueMetrics call-center suite can offer to your business through a selection of the best video tutorials available on the web.
QueueMetrics Call Center Management Wallboard Tutorial
With QueueMetrics suite for Asterisk call centers you can create custom wallboards dragging and dropping graphical components, changing colors, size and adding custom alarms.
The Icon Agent Page
We are pleased to present you QueueMetrics Icon - the all-new QueueMetrics Agent Page WebRTC enabled.
We designed the Icon interface in order to provide users with the best usability combined with an innovative design based on the interactions with only one icon.
Using Icon, you can operate all call-center functions with only one control icon.
Discover all the exciting features in this new video tutorial.
The Real-Time page
This video is a walk-through of the new QueueMetrics Realtime page that ships with QueueMetrics 12.05.
Topics covered:
- Overview of the Realtime page.
- The Control Table.
- The Top Status panel.
- Calls being processed.
- Agents currently logged in.
- Administrator page controls.
- Exporting data from the page.
QueueMetrics is a contact-center monitoring and reporting suite created by Loway. It tracks everything in your Asterisk based call-center: targets, conversion rates and agents activities, with a wide range of different professionals reports and statistics.
Connect your FreePBX or Elastix PBX to QueueMetrics-Live
In this short video you will learn :
- Connect your FreePBX or Elastix PBX (and any other RPM-based distro) to QueueMetrics-Live
- Set up the AMI connection for remote agent login/pause/logoff
Connect your Yeastar U-series PBX to QueueMetrics-Live.
In this short video you will learn how to:
- Obtain a free evaluation of QueueMetrics-Live
- Connect your Yeastar U-series PBX to QueueMetrics-Live
- Set up the AMI connection for remote agent login/pause/logoff
