QueueMetrics-Live News

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk PBX.
Try WombatDialer predictive dialer software for call center with our guided free trial.

Boost your agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create outbound campaigns with many different dialing modes including direct, reverse, preview, manual and predictive.

Start your free trial now with the help of our engineers, go to https://www.wombatdialer.com/?lid=N351

QueueMetrics collects data from the PBX and tracks all agents' activities, payrolls, targets, conversion rates, ACD, IVR, and Music on hold. It generates outbound and inbound statistics with real-time monitoring, wallboards, and custom reports for more than 200 different metrics.

Version 22.02 brings many improvements to the Reports page, making it more user-friendly, includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme, and a new Timeline view, that lets you know everything about calls' history.

Full video tutorial here: https://www.queuemetrics.com/blog/2022/02/23/QueueMetrics-22.02

Reports' improved performance makes the user experience more responsive and viable for very large systems with 10,000+ agents across 1000+ queues.

Monitor and improve your call center with detailed reports, statistics, real time panels and call remote control.
Discover QueueMetrics software for Asterisk PBX with the webinar Series 2022.

The webinar is live with practical demonstrations, examples and a Q/A at the end.

Attend and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow in deep details, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N352 and click webinar

QueueMetrics is available for FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, PBXware, Wazo and more.

Loway is glad to announce the release of a new version of QueueMetrics.

QueueMetrics collects data from your PBX and tracks agents' activities, payrolls, targets, conversion rates, ACD, IVR and Music on hold. It also generates outbound and inbound campaign statistics with real-time monitoring, customizable wallboards, and custom reports with more than 200 different metrics.

This new version brings a large number of improvements to the reports page, making it snappier and more user-friendly, and includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme named Mono, and a new Timeline view, that lets you know everything about a call's history and access any related media.

The reports' improved performance makes the user experience more responsive and offers a solution that will work even for very large systems with 10,000+ agents across 1000+ queues.

All details on the dedicated page: QueueMetrics Press Release 22.02

Test free at QueueMetrics Trial

Monitor and manage your Asterisk call center with detailed reports, statistics, real time panels and call remote control.
Discover QueueMetrics suite with the webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N349 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, PBXware and Wazo.

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk PBX.
Discover WombatDialer dialer software for call center with our guided and supported free trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial now with the help of our engineers, go to https://www.wombatdialer.com/?lid=N346

QueueMetrics for Asterisk call center management improves the daily workflow of agents with a dedicated agent page, call alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, customizable wallboards, realtime page and a quality tracking tool included.

Easily track all call center activities with more than 200 different metrics and manage processes in realtime with extensions, call control, remote control, whisper, spy and barge mode.

QueueMetrics includes:

- Full featured free trial
- Installation and set up
- Updates
- Support
- Remote working features
- A dedicated engineer during testing and after.

Try with the help of our engineers: https://www.queuemetrics.com/?lid=N345

Supports all the major Asterisk distributions and appliances like FreePBX, PBXact, Issabel, Grandstream UCM, Yeastar S PBX, Freeswitch, FusionPbx, MiRTA, Enswitch, PBXware, Vicidial, Xorcom, Wazo, Elastix and more.

Manage, monitor and control your call center with detailed reports, statistics, real time panels and call control.
Discover QueueMetrics software suite for Asterisk PBX with the webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now free, go to https://www.queuemetrics.com/?lid=N344 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, PBXware and Wazo.

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk or FreePBX.
Discover WombatDialer software for call centers with our guided trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial now with the help of our engineers, go to https://www.wombatdialer.com/?lid=N342

QueueMetrics for Asterisk PBX call centers management improves the workflow of agents with a dedicated agent page, call alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboard, realtime page and a quality tracking tool included.

Track all call center activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics includes:

- Full featured free trial
- Installation and set up
- Updates included
- Support included
- Remote working feature
- A dedicated engineer during testing and after.

Try with the help of our engineers: https://www.queuemetrics.com/?lid=N341

Manage everythng in your call center with detailed reports, statistics, real time panels and calls remote control.
Discover QueueMetrics software for Asterisk and FreePBX with the webinar Series 2022.

The webinar is in video conference with practical demonstrations, examples and extensive Q/A.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise agents daily workflow, pauses, calls and more in remote working
Increase the customer satisfaction, SLA and call center overall performances.

Book it now, go to https://www.queuemetrics.com/?lid=N340 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk or FreePBX.
Discover WombatDialer with our guided trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial with the help of our engineers, go to https://www.wombatdialer.com/?lid=N338

Manage your call center with detailed reports, statistics, real time panels and call control.
Discover QueueMetrics software for Asterisk PBX with the webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N336 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk PBX.
Discover WombatDialer with our guided trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial now, go to https://www.wombatdialer.com/?lid=N335

Manage everything in your call center with detailed reports, statistics, real time panels and remote call control.
Discover QueueMetrics software for Asterisk PBX with the new webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise the agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N333 and click webinar

QueueMetrics software is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

QueueMetrics monitoring software for Asterisk call center improves the workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRM, wallboard, realtime page and a complete quality tracking tool.

You can track all the activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics call center suite comes with:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- Dedicated engineers for you during testing and after.

Try with the help of our engineers: https://www.queuemetrics.com/?lid=N330

As a hosted PBX provider you would like to deliver to your customers a reporting service that tracks everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has several different reports and statistics covering more than 200 different metrics.
Remote working feature as well as wallboards, WebRTC soft-phone, call control options, installation and remote support are included.

You can add QueueMetrics-Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name, shows your logo and is available in white label version.

For more information check https://www.queuemetrics-live.com/resellers.jsp?lid=N328

QueueMetrics software for Asterisk PBX based call centers improves the workflow of your agents with a dedicated agent page, call alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool.

Track all the call center activities and events in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics call center suite includes:

- Full featured free trial period
- Installation, set up and presentation
- Future updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N337

QueueMetrics monitoring software for Asterisk and FreePBX call centers enhances productivity and improves the daily workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboards, realtime page and a complete quality tracking tool.

Track all the call center activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics call center suite comes with:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N327

Monitor and manage everything in your call center with detailed reports, statistics, real time panels and remote call control.
Discover QueueMetrics software for Asterisk and FreePBX with the new webinar Series.

The webinar is live in video conference with practical demonstrations, examples and Q/A sessions.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N326 and click webinar

QueueMetrics software is compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

During CommCon Virtual 2021, Lorenzo Emilitri, founder of Loway and creator of QueueMetrics, gave a speech on "Using Elixir for complex, real-time telephony processing: some lessons learned".

In this conference, Lorenzo explains, based on his experience in developing QueueMetrics-Live, how it is possible to integrate Loway call center analytics software with Microsoft Teams, using the Elixir programming language.



QueueMetrics-Live monitoring solution for Microsoft Teams lets you track taken and lost calls, caller and called numbers, music-on-hold, transfers, inbound, outbound, direct calls, queues, IVRs, group calls and much more. It supports both native Teams Telephony and Direct Routing.

With over 200 metrics and reports computed you will deeply understand the ins and outs of your virtual telephone system.

For more information about QueueMetrics-Live for Microsoft Teams and our alpha program for integrators, see https://www.queuemetrics-live.com/msteams.jsp?lid=N321

QueueMetrics monitoring software for Asterisk and FreePBX call centers enhances your productivity and improves the workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboards, realtime page and a complete quality tracking tool.

You can track all the activities in details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

With QueueMetrics you get:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N323

Monitor and manage everything in your call center with detailed reports, statistics, real time panels and remote call control.
Meet QueueMetrics suite for Asterisk PBX with the new webinar Series.

The webinar is in video conference with practical demonstrations, examples and Q/A sessions.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book free now, go to https://www.queuemetrics.com/?lid=N322 and click webinar

QueueMetrics software is also compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

The QueueMetrics monitoring software for Asterisk and FreePBX call centers enhances productivity and improves the workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboards, realtime page and a complete quality tracking tool.

You can track all the activities in details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics suite has:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N320

Loway announces that it has signed to become official Sponsor of CommCon Virtual 2021.

CommCon Virtual 2021 is one of the only vendor neutral events in the Real Time Communications industry and WebRTC developers' community.

Building on his experience with QueueMetrics-Live software for real time monitoring and integration work with Microsoft Teams, Loway's Founder and CEO, will give a speech during CommCon on "Using Elixir for complex, real-time telephony processing: some lessons learned".

More info at https://www.loway.ch/press-releases.jsp?uid=press-20211130-CommCon-Virtual-2021&lid=N319

Monitor everything in your call center with detailed reports, statistics and real time panels.
Discover QueueMetrics suite for Asterisk and FreePBX with our new webinar Series.

The Webinar is in video live conference with practical demonstrations, examples and a Q/A session.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book now, go to https://www.queuemetrics.com/?lid=N318 and click webinar

QueueMetrics software is also compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

Predictive, reverse and preview dialing for your Asterisk PBX based call center.
Discover WombatDialer with the Webinar Series 2021.

The webinar is live in video conference with practical demonstration, examples, and Q/A sessions.

Tune in and learn how to:

• boost agents' productivity and improve the daily outbound workflow
• easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• create an effective outbound campaign in a few easy clicks.

QueueMetrics software for Asterisk PBX based call centers enhances the productivity and improves the workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRMs, wallboards, realtime page and a complete quality tracking tool included.

You can track all the daily activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

QueueMetrics comes with:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try today with the help of our engineers: https://www.queuemetrics.com/?lid=N316

Manage everything in your call center with deep detailed reports and real time panels.
Discover QueueMetrics suite for Asterisk PBX with our new webinar Series.

The Webinar is live with practical demonstrations, examples and a Q/A session.

You will learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

For booking go to https://www.queuemetrics.com/?lid=N315 and click webinar

QueueMetrics software is also compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

Predictive, reverse, power and preview dialing for your Asterisk based contact centre.
See WombatDialer in action with the live Webinar Series 2021.

The webinar is in live video conference with practical demonstration, examples, and Q/A sessions.

Tune in and learn how to:

• boost agents productivity and improve the outbound daily workflow
• easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• configure your outbound campaigns with different dialing modes including direct, reverse, preview, power, manual and predictive
• create an effective outbound campaign in a few easy clicks.

Message broadcasting and predictive dialing with WombatDialer will significantly improve your outbound campaign performances.
You can take advantage of message broadcast, automatic dialing, CallBack options, predictive, direct, reverse and preview dialing; boosting agent productivity and improving the call center outbound flow.

WombatDialer can scale up for managing thousands of calls at once for effective power dialing!

Learn how here: https://www.wombatdialer.com/blog/blog/2021/11/10/power-dialing-at-its-best/?lid=N313

Manage and control everything in your call center. Discover QueueMetrics suite for Asterisk with the new webinar Series.

The Webinar is live in video conference with practical demonstrations, examples and a Q/A session.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N311 and click webinar

QueueMetrics software is also compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.

Predictive, reverse and preview dialing for your Asterisk PBX based call center.
Discover WombatDialer predictive dialer with the video live Webinar Series 2021.

The webinar is in video conference with practical demonstration, examples, and Q/A sessions.

Tune in and learn how to:

• boost agents productivity and improve the outbound workflow
• easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• create an effective outbound campaign in a few easy clicks.

QueueMetrics solution for Asterisk or FreePBX call center enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

With QueueMetrics you get:

- Full featured free trial
- Installation, set up and presentation
- Free updates
- Free support
- Remote working features and productivity control
- A dedicated engineer during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N310
Also compatible with PBXact, Grandstream UCM, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.

Monitor everything in your call center. Discover QueueMetrics software for Asterisk and FreePBX with the new webinar Series 2021.

The Webinar is in video conference with practical demonstrations, examples and a Q/A session at the end.

Attend and learn how to:

Manage and control calls in real time, track queues, generate accurate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N309 and click webinar

QueueMetrics is also available for PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, Wazo.

Predictive, reverse and preview dialing for your Asterisk or FreePBX based call center.
See WombatDialer in action with the live Webinar Series 2021.

The webinar is in video conference with practical demonstration, examples, and Q/A sessions.

Attend and learn how to:

• boost agents productivity and improve the outbound workflow
• easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• create an effective outbound campaign in a few easy clicks.

QueueMetrics solution for Asterisk call center enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics you get:

- Full featured free trial
- Installation, set up and presentation
- Free updates
- Free support
- Remote working features and productivity control
- A dedicated engineer during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N306

Active Directory is a directory service developed by Microsoft for Windows domain networks. It is based on the LDAP protocol and is widely used to provide centralized management of users in large organizations.

Using Active Directory or solutions based on LDAP you can manage all users across all services and computers not needing to manage credentials or access for each user in every application you run.

QueueMetrics call center monitoring suite can integrate with Active Directory and any other LDAP server by leveraging its LDAP APIs to verify user credentials.

Learn how: https://www.queuemetrics.com/blog/2021/10/20/Active-Directory-Domain-Integration/?lid=N303

Predictive, reverse and preview dialing for your Asterisk PBX based call center.
Discover Loway's predictive dialer with the Webinar Series 2021.

The webinar is in live video conference with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

• How to boost agents productivity and improve the outbound daily workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an effective outbound campaign in a few easy clicks.

Manage everything in your call center. Discover QueueMetrics software for Asterisk PBX with the new webinar Series 2021.

The Webinar is live in video conference with practical demonstrations, examples and a Q/A session.

Tune in and learn how to:

Manage and control calls in real time, track queues, generate accurate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N302 and click webinar

Predictive, reverse and preview dialing for your Asterisk or FreePBX based call center.
Discover WombatDialer predictive dialer with the new Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Attend and learn:

• How to boost agents productivity and improve the outbound daily workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an effective outbound campaign in a few easy clicks.

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbound campaigns and analysis with a small budget investment, and how you can supervise your agents daily workflow from remote.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite for Asterisk and FreePBX.

You will be able to track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy, and barge mode, wallboard support and complete QA tool.

QueueMetrics Training is a live video course with 16 chapters for a total of more than five hours of contents, plus tutorials, question-answers and examples.

Read more https://www.queuemetrics.com/training.jsp?lid=N300

Also available for PBXact, Grandstream UCM, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.

Manage your Asterisk or FreePBX based call center. Discover QueueMetrics monitoring solution with the Webinar Series 2021.

The Webinar is live in video conference with practical demonstrations, examples and a Q/A session at the end.

Tune in and learn how to:

Manage and control calls in real time, track queues, generate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N299 and click webinar

Predictive, reverse and preview dialing for your Asterisk or FreePBX based call center.
Discover WombatDialer predictive dialer with the New Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

• How to boost agents productivity and improve the outbound workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an effective outbound campaign in a few easy clicks.

QueueMetrics-Live cloud solution for Asterisk call center enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live you get:

- Full featured free trial
- Installation, set up and presentation
- Free updates
- Free support
- Remote working features and productivity control
- You are not bound to a fixed size, you can have as many agents needed, increase or decrease at will
- A dedicated engineer during testing and after.

Try Now: https://www.queuemetrics-live.com?lid=N297 and click webinar

Manage your Asterisk PBX based call center. Discover QueueMetrics software with the Webinar Series 2021.

The Webinar is live in video conference with practical demonstrations, examples and a Q/A session.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N296 and click webinar

Predictive, reverse and preview dialing for your Asterisk PBX based call center.
Discover WombatDialer predictive dialer with the Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

• How to boost agents productivity and improve the outbound workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an effective outbound campaign in a few easy clicks.

On October 1st 2021 the old Let’s Encrypt root certificate will expire, and as such HTTPS connections secured by that certificate will not work anymore.
The change will impact many platforms and probably your PBX too.

This new tutorial will help you figure out what to do.

Read more: https://www.queuemetrics.com/blog/2021/09/29/lets-encrypt-tutorial/?lid=N293

Manage everything in your Asterisk or FreePBX based call center. Discover QueueMetrics reporting software with the Webinar Series 2021.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N292 and click webinar

Predictive, reverse and preview dialing for your Asterisk or FreePBX based call center.
Discover WombatDialer predictive dialer with the Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

• How to boost agents productivity and improve the outbound workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an effective outbound campaign in a few easy clicks.

What if any business could have the best tools of big call centers without the high costs?

If you are a hosted telephony provider, at least 10% of your existing customers could benefit from contact center tooling, packaged in a simple way, but effective enough to improve the business processes.
QueueMetrics-Live software offers a complete CCaaS solution, leveraging your telephony platform and your customer base.

Discover how our partner program can significantly improve your business and quality of your services.

Read more:

Read more https://www.queuemetrics.com/blog/2021/09/17/cloud-hosted-pbx-providers/?lid=N290

WombatDialer predictive dialer is now available as a working Docker image.

Docker containers let you install and upgrade software without worrying about dependencies and software versions.
This plays very well with WombatDialer, that is a flexible and scalable outbound dialer for the Asterisk PBX. WombatDialer takes care of all the low-level details (errors, reschedules, call handling, server clustering, logging) while you focus on the high-value-added business application; like call reminders, queue recalls and telephony surveys.

Read more https://www.wombatdialer.com/blog/blog/2021/09/21/wombatdialer-in-my-docker/?lid=N290

Manage everything in your Asterisk or FreePBX based call center. Discover QueueMetrics reporting software with the Webinar Series for 2021.

The Webinar is live in video conference with a practical demonstration, examples and a Q/A session.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N289 and click webinar

As a VoIP provider you would like to deliver to your customers a monitoring and reporting service able to track everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has a wide range of reports covering more than 200 different metrics.
Remote working features, wallboards, WebRTC soft-phone, call control, installation and remote support are included.

You can add QueueMetrics-Live to the VMs of your customers and activate the service they want for the period they need it. It runs on your own domain name, shows your logo and is available in full white label version.

Visit the official page for more information:
https://www.queuemetrics-live.com/resellers.jsp?lid=N287 or contact our sales department at sales@loway.ch.

Manage everything in your Asterisk based call center. Discover QueueMetrics reporting software with the Webinar Series 2021.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N286 and click webinar

Predictive, reverse and preview dialing for your Asterisk based call center.
Discover WombatDialer predictive dialer with the Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

• How to boost agents productivity and improve the outbound workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an effective outbound campaign in a few easy clicks.

QueueMetrics is a monitoring and reporting software for Asterisk PBX that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all contact centre activities with more than 200 different metrics and manage realtime processes with call control, live alarms, whisper, spy and barge mode.

In this tutorial you will learn the necessary steps in order to schedule a custom report to be sent periodically by QueueMetrics via e-mail to you or to your colleagues.

Read more: https://www.queuemetrics.com/blog/2021/09/08/scheduled-report-setup-tutorial/?lid=N284

Manage everything in your FreePBX or Asterisk based call center. Discover QueueMetrics reporting software with the Webinar Series 2021.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session.

Tune in and learn how to:

Manage and control calls in real time, track queues, generate IVR and ACD reports
Supervise your agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and overall call center performances.

Book your free webinar, go to https://www.queuemetrics.com/?lid=N283 and click webinar

As a hosted PBX provider you would like to deliver to your customers a reporting service that tracks everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has several different reports and statistics covering more than 200 different metrics.
Remote working feature as well as wallboards, WebRTC soft-phone, call control options, installation and remote support are included.

You can add QueueMetrics-Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name, shows your logo and is available in white label version.

For more information check https://www.queuemetrics-live.com/resellers.jsp?lid=N281

Measure and manage everything in your FreePBX based call center. Discover QueueMetrics reporting software with our Webinar Series for 2021.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session at the end.

Learn how to:

Monitor, manage and control calls in real time, track queues, generate detailed IVR and ACD reports
Supervise and manage your agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N280 and click webinar

Predictive, reverse and preview dialing for your Asterisk or FreePBX based contact centre.
Discover WombatDialer predictive dialer with the Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

• How to boost agents productivity and improve the outbound workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an effective outbound campaign in a few easy clicks.

Predictive, reverse and preview dialing for your Asterisk contact centre.
Discover WombatDialer predictive dialer with the Webinar Series for 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

• How to boost agents productivity and improve the outbound workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an effective outbound campaign in a few easy clicks.

QueueMetrics is a reporting software for Asterisk PBX that lets you track agent productivity, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards and a dedicated agent page.

You can measure all contact centre activities with more than 200 metrics and manage realtime processes with call control.
With the new AudioVault feature, when you see a call in the call-list, you can listen to it right in the browser. You can add markers at points of interest so that you can highlight specific points for the next person who is going to review it.

You can also speed up the playback, in order to make reviews of a large quantity of calls an easy task; this allows you to evaluate strengths and weaknesses for each one of your agents, track them across time and offer corrective actions.

Read more: https://www.queuemetrics.com/blog/2021/08/25/AudioVault-tutorial/?lid=N279

Manage everything in your Asterisk PBX based call center. Discover QueueMetrics monitoring and reporting software with our Webinar Series 2021.

The Webinar is in video conference with practical demonstration and a Q/A session at the end.

Join and learn how to:

Manage and control calls in real time, track queues, generate IVR and ACD reports
Supervise your agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N277 and click webinar

Automate your outbound dialing, eliminate dead time between calls and enhance your Asterisk or FreePBX contact center performances.

WombatDialer lets you:

Boost agents productivity and improve your call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options on Unanswered calls.
Configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your full featured trial with the help of a dedicated engineer, that supports you during the entire testing process.

Start now: https://www.wombatdialer.com/?lid=N276

WombatDialer software is available on premise for Asterisk PBX, FreePBX, Issabel, and many other Asterisk distros.

Measure and manage everything in your Asterisk or FreePBX based call center. Discover QueueMetrics reporting software with our new Webinar Series for 2021.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session at the end.

Tune in and learn how to:

Monitor, manage and control calls in real time, track queues, generate detailed IVR and ACD reports
Supervise and manage your agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar free, go to https://www.queuemetrics.com/?lid=N275 and click webinar

As a VoIP provider you would like to deliver to your customers a reporting service able to track everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has a wide range of historical and real-time reports covering more than 200 different metrics.
Remote working feature, wallboards, WebRTC soft-phone, call control, installation and remote support are included.

You can add QueueMetrics-Live to the VMs of your customers and activate the service they want for the period they need it. It runs on your own domain name, shows your logo and is available in white label version.

Visit the official page for more information:
https://www.queuemetrics-live.com/resellers.jsp?lid=N273 or contact our sales department at sales@loway.ch.

Measure and improve everything in your Asterisk based call center workflow. Discover QueueMetrics management software with our new Webinar Series.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session at the end.

Learn how to:

Monitor and control calls in real time, track queues, generate detailed IVR and ACD reports
Supervise and manage your agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N272 and click webinar

You can:

- Track all call center events with over 200 different historical metrics and full QA.

- Manage all processes in realtime directly from your wallboards and real-time views.

- Improve agent productivity with self-service presence management, WebRTC softphone and screen-pops that work with all modern CRMs.

- Worry-free on-boarding service with a dedicated engineer during your free trial.

- Easy integration with VoIP providers

Start your test today https://www.queuemetrics-live.com/?lid=N271
Also available for PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.

Measure, control and improve everything in your call center daily workflow. Discover QueueMetrics management software with our Webinar Series.

The Webinar is live in video conference with practical demonstration, examples and Q/A session at the end.

Attend and learn how to:

Monitor and control calls in real time, track queues, generate accurate IVR and ACD reports
Supervise and manage your agents workflow, pauses, taken and lost calls and more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar now, go to https://www.queuemetrics.com/?lid=N270 and click webinar

Predictive, reverse and preview dialing for your Asterisk PBX based contact centre.
Discover WombatDialer predictive dialer with this new Webinar Series.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

• How to boost agents productivity and improve the outbound workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an effective outbound campaign in a few easy clicks.

Predictive, reverse and preview dialing features for your Asterisk PBX based contact centre.
Discover WombatDialer predictive dialer with the Webinar Series for 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

• How to boost agents productivity and improve the outbound daily workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure your campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an effective outbound campaign in a few easy clicks.

QueueMetrics-Live cloud solution for call center based on Asterisk technology enhances your productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live:

• Full featured trial free
• Installation, set up and presentation made by us
• Updates included
• Support included
• Remote working and productivity control included
• One of our engineers will be dedicated to you during testing and after.

Learn the essentials of QueueMetrics call center reporting suite for Asterisk and FreePBX.

Our instructor will teach you how to install, configure, set up reports, manage your staff and get the best from QueueMetrics monitoring suite.

With QueueMetrics you can track all daily activities and events, using more than 200 different metrics and manage processes in realtime with call control, WebRTC softphone, wallboards and remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.
QueueMetrics training is a live video course with 16 chapters for a total of five hours of contents, examples, plus question-answer sections.

Read more https://www.queuemetrics.com/training.jsp?lid=N267

As a hosted PBX provider you would like to deliver to your customers a reporting service that tracks everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has a wide range of reports and statistics covering more than 200 metrics.
Remote working feature as well as wallboards, WebRTC soft-phone, call control, installation and remote support are included.

QueueMetrics-Live represents a unique opportunity to provide a powerful management tool and complete your portfolio, increasing your customer base.

You can add QueueMetrics-Live to the VMs of your customers and activate the services they want for the period they need. It runs on your own domain name, shows your logo and is available in white label version.

Visit the official page for more info:
https://www.queuemetrics-live.com/resellers.jsp?lid=N266 or contact our sales department at sales@loway.ch.

Predictive, reverse and preview dialing features for your Asterisk PBX based contact centre.
Discover WombatDialer predictive dialer with the new Webinar Series for 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

• How to boost agents productivity and improve the outbound workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an effective outbound campaign in a few easy clicks.

Improve your Asterisk call center daily workflow. Discover QueueMetrics for Asterisk, Yeastar PBX, Grandstream and FreePBX with the new Webinar Series for 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Learn how to:

Manage and control calls in real time, track queues, generate IVR and ACD detailed reports
Supervise the agents workflow in remote working, manage pauses, taken and lost calls and more
Increase the customer satisfaction, SLA and call center performances

Book your free webinar now, go to https://www.queuemetrics.com/?lid=N261 and click webinar

Improve your Asterisk call center daily workflow. Discover QueueMetrics for Asterisk, Yeastar PBX, Grandstream and FreePBX with the new Webinar Series for 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Learn how to:

Manage and control calls in real time, track queues, generate IVR and ACD detailed reports
Supervise the agents workflow in remote working, manage pauses, taken and lost calls and more
Increase the customer satisfaction, SLA and call center performances

Book your free webinar now, go to https://www.queuemetrics.com/?lid=N261 and click webinar

Predictive, reverse and preview dialing features, for your Asterisk or FreePBX based call center.
Discover WombatDialer predictive dialer with the new Webinar Series for 2021.

The webinar is live with practical demonstration, examples, and Q/A session at the end.

Tune in and learn:

• How to boost agents productivity and improve the outbound daily workflow
• How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create by yourself an effective outbound campaign in a few easy clicks.

Improve your Asterisk call center daily workflow. Discover QueueMetrics for Asterisk and FreePBX with the new Webinar Series for 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Learn how to:

Monitor, manage and control calls in real time, track queues, generate IVR and ACD detailed reports
Supervise your agents workflow in remote working, manage pauses, taken and lost calls and more
Increase the customer satisfaction, SLA and call center overall performances

Book your webinar now, go to https://www.queuemetrics.com/?lid=N261 and click webinar

Predictive, reverse and preview dialing features, for your Asterisk based call center.
Discover WombatDialer predictive dialer with the new Webinar Series 2021.

The webinar is live with practical demonstration, examples and Q/A sessions.

Tune in and learn:

• How to boost agents productivity and improve the outbound daily flow
• How to set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create by yourself an effective outbound campaign in a few easy clicks.

Measure and improve your call center daily workflow. Discover QueueMetrics-Live cloud service for Asterisk and FreePBX with our new Webinar Series 2021.

The Webinar is live with practical demonstration.

Learn how to:

Monitor and control calls in real time, track queues, generate IVR and ACD reports
Supervise your agents daily workflow in remote working, manage pauses, taken and lost calls and more
Increase your customer satisfaction, SLA and call center performance

Book your webinar now, go to https://www.queuemetrics.com/?lid=N256 and click webinar

Loway is proud to announce the new version of its predictive dialer software: WombatDialer.

WombatDialer boosts agents productivity and improves your contact center’s outbound flow. You can easily implement automatic dialing, Text-to-Speech integration and call-back options on unanswered calls.
You can configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer is highly scalable, multi-server and works with your existing Asterisk or FreePBX installation.

This new release is centered around the API side of WombatDialer and makes its integration with external systems easier and safer to run.

The main improvements are:

• Improved API security
• Backpressure on number uploads
• AUTO calls start from attempt 0
• Externally-fed API Queue end-points
• GUI Improvements

Predictive, reverse and preview dialing features, with your Asterisk or FreePBX based call center.
Discover WombatDialer predictive dialer with the Webinar Series 2021.

The webinar is live with practical demonstration, examples and Q/A sessions.

Tune in and learn:

• How to boost call center agents productivity and improve the outbound daily flow
• How to set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
• How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create by yourself an effective outbound campaign in a few clicks.

As a hosted PBX provider you would like to deliver to your customers a monitoring and reporting service that tracks everything in the contact centre including targets, conversion rates, and all agents activities.
QueueMetrics-Live has a wide range of different historical and real-time reports and statistics covering more than 200 different metrics.
Remote working feature as well as wallboards, WebRTC soft-phone, call control options, installation and remote support are included.

Used by thousands of contact centers worldwide, QueueMetrics-Live represents a unique opportunity to provide a powerful management tool to your customers, complete your portfolio and increase the customer base.

You can add QueueMetrics-Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name, shows your logo for a seamless integration with your web services and is available in white label version.

Visit the official page for more information:
https://www.queuemetrics-live.com/resellers.jsp?lid=N257 or contact our sales department at sales@loway.ch.

Measure and improve everything in your call center workflow. Discover QueueMetrics software with the Webinar Series for 2021.

The Webinar is live with practical demonstration and Q/A.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate IVR and ACD reports?
How can you supervise and manage your agents daily workflow?
How can you increase the customer satisfaction and SLA?

Book your webinar now, go to https://www.queuemetrics.com/?lid=N255 and clicking the webinar button

Predictive, reverse and preview dialing features, with your Asterisk based call center.
Discover our predictive dialer with our Webinar Series 2021.

The webinar is live with practical demonstration, examples and Q/A.

Tune in and learn:

• How to boost agents productivity and improve the outbound flow
• How to set up automatic dialing, TextToSpeech, and CallBack options on Unanswered calls
• How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create a full outbound campaign in a few clicks.

Measure everything in your call center daily workflow. Discover QueueMetrics software with our Webinar Series 2021.

The Webinar is live with practical demonstration, examples and Q/A.

Learn the answers to these questions:

How can you monitor calls in real time, track queues, generate IVR and ACD reports and analysis?
How can you supervise, manage and control your agents daily workflow?
How can you increase the customer satisfaction and SLA?

Book your webinar, go to https://www.queuemetrics.com/?lid=N253 and clicking webinar

Predictive, direct, reverse and preview dialing features, in your Asterisk or FreePBX based call center.
Discover more about WombatDialer predictive dialer with the Webinar Series 2021.

The session is live with practical demonstration, and Q/A session.

Tune in and learn:

• How to boost agents productivity and improve your call center outbound flow
• How to implement automatic dialing, TextToSpeech integration and CallBack options on Unanswered calls
• How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create an outbound campaign in a few clicks.

QueueMetrics-Live cloud solution for call centers enhances your productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live:

• Full featured trial is free
• Installation, set up and introduction is free
• Updates are free
• Support is free
• Ideal for remote working and productivity control
• You are not bound to a fixed size, you can have as many agents needed
• One of our engineers will be dedicated to you during testing and after...!

QueueMetrics-Live cloud solution for call centers enhances your productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live:

• Full featured trial is free
• Installation, set up and introduction is free
• Updates are free
• Support is free
• Ideal for remote working and productivity control
• You are not bound to a fixed size, you can have as many agents needed
• One of our engineers will be dedicated to you during testing and after...!

Predictive, direct, reverse and preview dialing features, in your Asterisk or FreePBX based call center.
Discover more about our predictive dialer with the live Webinar Series.

The session is live with practical demonstration, examples and Q/A session.

Tune in and learn:

• How to boost agents productivity and improve the call center outbound flow
• How to implement automatic dialing, TextToSpeech integration, CallBack options on Unanswered calls
• How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create your outbound campaign in a few clicks.

Sometimes we encounter performance issues on systems we run: it’s not always easy to understand what is happening.
JVMs are built for being monitored, so that there are tools to help you understand what is going on. This approach is called JMX.

In this new tutorial we discuss how to monitor QueueMetrics software for Asterisk PBX over JMX.

Read more:
https://www.queuemetrics.com/blog/2021/05/04/Monitor-QueueMetrics-JMX/?lid=N250

Message broadcast, predictive, direct, reverse and preview dialing features, in your Asterisk or FreePBX based call center.
Discover more about our dialer with the new Webinar Series.

The session is live with practical demonstration and Q/A session at the end.

Tune in and learn:

• How to boost agents productivity and improve your call center outbound flow
• How to implement automatic dialing, TextToSpeech integration, CallBack options on Unanswered calls
• How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create your outbound campaign in a few clicks.

QueueMetrics contact-centre management software for Asterisk PBX has a brand new release.

Our suite tracks your agents' activities and monitors productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound statistics with realtime monitoring, call and agent remote control, customizable wallboards and custom reports for more than 200 different metrics.

The new version 21.04 improves reports' experience and fixes a large number of items, making the experience smoother with over 180 changes and fixes.



QueueMetrics supports FreePBX, Issabel, VitalPbx, FusionPBX, Yeastar S, Grandtream UCM, MiRTA, Enswitch and all major PBX distros based on Asterisk and FreeSwitch.

Measure and improve everything in your call center workflow. Discover QueueMetrics-Live cloud service for Asterisk with our new Webinar Series 2021.

The Webinar is live with practical demonstration.

Learn how to:

Monitor calls in real time, track queues, generate IVR and ACD reports
Supervise and manage your agents daily workflow, pauses, taken and lost calls and more
Increase your customer satisfaction, SLA and call center performance

Book your webinar free, go to https://www.queuemetrics.com/?lid=N247 and click webinar

Message broadcast, predictive, direct, reverse and preview dialing features, in your Asterisk based PBX.
Discover more about our dialer with the Webinar Series 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Enroll in Webinar and learn:

• How you can boost agents productivity and improves your call center outbound flow
• How you can implement automatic dialing, TextToSpeech integration, CallBack options on Unanswered calls
• How you can configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
• How to create your first campaign in a few clicks and test it by yourself.

Loway is proud to announce the new version of its contact-centre management software QueueMetrics.

QueueMetrics collects data from your PBX and tracks agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.
It supports FreePBX, Issabel, VitalPbx, FusionPBX, Yeastar S, Grandtream UCM, Enswitch and all major PBX distros based on Asterisk and FreeSwitch.

Release 21.04 makes it easier working with the reports previously released in 20.11 and fixes a large number of items that make the experience smoother, in total it's over 180 changes and fixes.

For more information about QueueMetrics 21.04 visit:
https://www.queuemetrics.com/blog/2021/04/19/QueueMetrics-21.04/?lid=N245

Automate your outbound dialing, eliminate dead time between calls and enhance your Asterisk contact center performances.

Lets you:

• Boost agents productivity and improve your call center outbound flow.
• Implement automatic dialing, TextToSpeech integration and CallBack options on Unanswered calls.
• Configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Measure, analyze and improve everything in your call center daily workflow. Discover QueueMetrics monitoring software for Asterisk with our new Webinar Series for 2021.

The Webinar is live with practical demonstration.

Tune in and learn how to:

Monitor calls in real time, track queues, generate accurate IVR and ACD reports
Supervise and control your agents daily workflow, pauses, taken and lost calls and more
Increase your customer satisfaction, SLA and call center performance

Book your webinar free, go to https://www.queuemetrics.com/?lid=N243 and click webinar

As a hosted PBX provider you would like to deliver to your customers a monitoring and reporting service that tracks everything in their call-centre including targets, conversion rates and agents activities, with a wide range of different historical and real-time reports and statistics.

Used by thousands of contact-centers worldwide, QueueMetrics-Live represents a unique opportunity to provide a powerful management tool, complete your portfolio and increase the customer base.

You can add QueueMetrics Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name and shows your logo for a seamless integration with your web services.

Visit our QueueMetrics-Live reseller page for more information https://www.queuemetrics-live.com/resellers.jsp?lid=N242

or contact our sales department at sales@loway.ch

Also available for PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo and more.

Measure everything in your call center daily workflow. Discover QueueMetrics software with our Webinar Series Live 2021.

The Webinar is live with practical demonstration, examples and Q/A.

Learn the answers to these questions:

How can you monitor calls in real time, track queues, generate IVR and ACD reports and analysis?
How can you supervise and control your agents daily workflow?
How can you increase your customer satisfaction and SLA?

Book your webinar free, go to https://www.queuemetrics.com/?lid=N241 and click webinar

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment, and how you can supervise your agents daily workflow from remote.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite for Asterisk PBX and FreePBX call centers.

QueueMetrics management solution enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You can track all daily activities and events with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, and barge mode.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.
QueueMetrics Training is a live video course with 16 chapters for a total of five hours of contents, plus question-answers and examples.

Read more https://www.queuemetrics.com/training.jsp?lid=N240

Also available for PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.

Measure and analyze everything in your call center daily workflow. Discover QueueMetrics software with our Webinar Series for 2021.

The Webinar is live with practical demonstration and Q/A.

Learn the answers to these questions:

How can you monitor calls in real time, track queues, generate IVR and ACD reports and analysis?
How can you supervise and control your agents daily workflow?
How can you increase the customer satisfaction and SLA?

Book your webinar, go to https://www.queuemetrics.com/?lid=N239 and clicking webinar

Improve everything in your Asterisk or FreePBX call center workflow. Discover QueueMetrics software with our Webinar Series.

The Webinar is live with practical demonstration.

Tune in and learn how to:

Monitor and manage calls, track queues, generate IVR and ACD accurate reports
Manage agents daily workflow, pauses, taken and lost calls and much more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N236 and clicking webinar

Improve everything in your Asterisk call center workflow. Discover QueueMetrics software with our Webinar Series.

The Webinar is live with practical demonstration.

Tune in and learn how to:

Monitor calls, track queues, generate IVR and ACD reports
Manage agents daily workflow, pauses, taken and lost calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N236 and clicking webinar

WombatDialer predictive dialer automates your outbound dialing, eliminates dead time between calls and enhances your contact center performances.
With easy to use campaign management tools it boosts agents productivity and improves your telemarketing campaigns with queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

With this tutorial you will learn how to easy implement a fully automated volunteer fund-raising campaign.

Read more https://www.wombatdialer.com/blog/blog/2017/05/04/Helping-wombats/?lid=N235

Learn the essentials of QueueMetrics call center suite for Asterisk and FreePBX, with our live training course.

Our instructors will teach you how to install, configure and get the best from QueueMetrics software.

QueueMetrics management solution enhances your contact centre productivity and the daily workflow of your agents with a dedicated agent page, a WebRTC softphone, integration with all modern CRM, wallboards and a quality tracking tool included.

You can track all activities and events with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and full remoteworking mode.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course. The 16 chapters include a total of five hours of contents, plus a question-answer section at the end with lots of exercises.

Read more https://www.queuemetrics.com/training.jsp?lid=N234 and clicking webinar

Measure, analyze and improve everything in your Asterisk or FreePBX call center daily workflow. Discover QueueMetrics with our Webinar Series.

The Webinar is live with practical demonstration.

Tune in and learn how to:

Monitor calls in real time, track queues, generate IVR and ACD reports and analysis
Supervise and control your agents daily workflow, pauses, taken and lost calls and more
Increase your customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N226 and clicking webinar

QueueMetrics-Live cloud solution enhances your productivity and improves the daily workflow of your agents with a dedicated agent page, a WebRTC softphone, integration with all modern CRM, wallboards and a complete quality tracking tool.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and more:

- Full featured trial free
- Installation, set up and presentation done by us
- Updates included
- Support free
- Ideal for remote working and productivity control
- One of our engineers will be dedicated to you during testing and after.

Improve your Voip business. Test it now:

https://www.queuemetrics-live.com?lid=N232

IAnalyze and improve everything in your call center daily workflow. Discover QueueMetrics-Live monitoring software for FreePBX, Yeastar, Grandstream and all Asterisk distributions.

The Webinar is live with practical demonstration.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate IVR and ACD reports from home?
How can you supervise your agents, pauses, taken and lost calls and more, working remotely?
How can you increase your customer satisfaction, SLA and call center performance?

Book your webinar, go to https://www.queuemetrics.com/?lid=N231 and clicking webinar

QueueMetrics is a monitoring software that lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold, and monitor realtime processes with customizable wallboards and a dedicated agent page.

Have you ever wanted to run a QueueMetrics wallboard within the agent page, so that even agents working from home can benefit from it? Or, have you ever wanted to display a wallboard on an existing smart TV, just to discover that its browser is too old to work well with current web standards?

This new tutorial will teach you how to easily display your wallboards in your QueueMetrics’ agent page or smart TV.

Read more:
https://www.queuemetrics.com/blog/2021/02/24/Wallboard-cache-tutorial/?lid=N230

Improve everything in your call center daily workflow.
Discover QueueMetrics management software for Asterisk PBX with the new webinar series 2021.

The Webinar is live with practical demonstration and you will learn:

How to monitor calls, track queues, generate IVR and ACD reports
How to manage agents workflow, pauses, and calls from home
How to increase customer satisfaction, SLA and call center performances

Book your webinar, go to https://www.queuemetrics.com/?lid=N229 and clicking webinar

QueueMetrics call-center suite for Asterisk PBX includes a ready to use agent interface called Icon.

With Icon an Agent can completely manage the daily workflow using pauses, outcomes, features codes, a WebRTC softphone, a queue log-in system and much more.

With this tutorial you'll learn how to debug missed reloads on the Icon Agent page, in case it doesn't refresh when something is supposed to happen.

Read more:
https://www.queuemetrics.com/blog/2021/02/18/debugging-reload-agentpage-tutorial/?lid=N228

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center performances.

With easy to use outbound campaign management tools, WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

It is highly scalable, multi-server and works with your existing Asterisk PBX.

Begin your assisted trial today:
https://www.wombatdialer.com/?lid=N227

Improve everything in your FreePBX call center daily workflow.
Discover QueueMetrics management software with the new webinar series 2021.

The Webinar is live with practical demonstration, QA and examples, you will learn:

How can you monitor calls, track queues, generate IVR and ACD reports
How can you manage agents workflow, pauses, and calls from home
How can you increase the customer satisfaction, SLA and call center overall performances

Book your webinar, go to https://www.queuemetrics.com/?lid=N226 and clicking webinar

Learn how to manage your Asterisk call center with a live training course.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring suite.

QueueMetrics enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You will be able to track and control all daily activities and events with more than 200 different metrics and manage processes in realtime with call control, whisper, spy, and barge mode, in full remote working.

QueueMetrics Training is a live video course. The 16 chapters include a total of five hours of contents, plus question-answer sections.

Read more: https://www.queuemetrics.com/training.jsp?lid=N225

Manage, analyze and improve everything in your call center daily workflow.
Discover QueueMetrics management software for Asterisk with the new webinar series.

The Webinar is live with practical demonstration and examples, you will learn:

How can you monitor calls, track queues, generate IVR and ACD reports
How can you manage agents daily workflow, pauses, and calls from home
How can you increase the customer satisfaction, SLA and call center performances

Book your webinar going to https://www.queuemetrics.com/?lid=N224 and clicking webinar

QueueMetrics-Live cloud solution enhances your call center productivity and improves the daily workflow of your agents using a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with call control, whisper, spy and barge mode.

With QueueMetrics-Live you get:

- Full featured trial free
- Installation, set up and introduction free
- Updates free
- Support free
- Ideal for remote working and productivity control
- One of our engineers will be dedicated to you during testing and after.

Improve your Voip business. Start your trial:

https://www.queuemetrics-live.com?lid=N223

Manage, analyze and improve everything in your call center daily workflow.
Discover QueueMetrics management software for FreePBX, Yeastar, Grandstream and Wazo with the new webinar series.

The Webinar is live with practical demonstration and examples, you will learn:

How can you monitor calls, track queues, generate IVR and ACD reports and analysis
How can you manage and control agents daily workflow, pauses, calls and more from home
How can you increase the customer satisfaction, SLA and call center performances

Book your webinar today, go to https://www.queuemetrics.com/?lid=N222 and click webinar

QueueMetrics is a monitoring and reporting software for Asterisk and FreePBX that lets you track, with more than 200 different metrics, agents productivity, payrolls, ACD, IVR, Music on hold, generate outbound campaign statistics and manage realtime processes with customizable wallboards.

With this new tutorial you will learn how to easy integrate QueueMetrics with your favorite Customer Relationship Management software, like for example Salesforce, so that when performing outbound calls towards lead numbers downloaded from the CRM, it will automatically open the corresponding Lead page in it.

Read more here: https://www.queuemetrics.com/blog/2021/01/27/CRM-integration-tutorial/?lid=N221.

Manage, analyze and monitor everything in your Asterisk call center.
Discover QueueMetrics-Live cloud software with the Webinar Series 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Tune in and learn:

How can you monitor calls, track queues, IVR and ACD reports, from home
How can you manage agents, pauses, taken and lost calls and more, from everywhere
How can you increase customer satisfaction, SLA and call center performance

Book your webinar, go to https://www.queuemetrics.com/?lid=N220 and click webinar

Manage, analyze and monitor everything in your call center.
Discover QueueMetrics software with the Webinar Series 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Tune in and learn:

How can you monitor calls, track queues, IVR and ACD reports, directly from home
How can you supervise and manage agents daily workflow, pauses, taken and lost calls and more
How can you increase customer satisfaction, SLA and overall call center performance

Book your webinar now, go to https://www.queuemetrics.com/?lid=N219 and click webinar

With QueueMetrics monitoring software you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics, manage realtime processes with customizable wallboards and measure all the activities with more than 200 different metrics.

This new tutorial will show you the necessary steps to setup the latest version of the QueueMetrics WebRTC Softphone.

Read now https://www.queuemetrics.com/blog/2021/01/13/WebRTC-FreePBX-setup/?lid=N218 and click webinar

Manage, analyze and monitor everything in your Asterisk or FreePBX call center.
Discover QueueMetrics software with our new Webinar Series for 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Tune in and learn:

How can you monitor calls in real time, track queues, IVR and ACD reports, with a small budget investment
How can you supervise and manage agents daily workflow, pauses, taken and lost calls and more
How can you increase the customer satisfaction, SLA and call center performance

Book your webinar now! Go to https://www.queuemetrics.com/?lid=N217 and click webinar

QueueMetrics solution for call centers enhances your company productivity and improves the daily workflow of your agents, with a dedicated agent page with outcomes, features codes, a WebRTC softphone, integration with all modern CRMs and a complete quality tracking tool included.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment
How can you supervise and control your agents daily workflow, pauses, taken and lost calls and more in deep details
How can you increase your customer satisfaction, SLA and call center performance and much more!

The Webinar is live with practical demonstration and Q/A session.

Book your webinar now! Go to https://www.queuemetrics.com/?lid=N216 and click webinar

Due to recent COVID19 pandemic, most call centers are adopting remote working software solutions. This can generate a challenge as agents will work from outside the company, staff is reduced and your service performance can suffer.

If you are running an inbound call centre it happens that you can experience long waiting times in specific days of the week. With WombatDialer predictive dialer you can successfully manage this issue using the Queue Call-Back feature.

Learn more:https://www.wombatdialer.com/blog/blog/2020/06/02/wombatdialer-handle-peak-times/?lid=N217

QueueMetrics-Live cloud hosted solution for call centers enhances your productivity and improves the daily workflow of your agents working ramotely, with a dedicated agent page with outcomes, features codes, a WebRTC softphone, integration with all modern CRMs and a complete quality tracking tool included.

Tune in and learn how to track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode, from everywhere in remote working.

The Webinar is live with practical demonstration and Q/A session.

Book your webinar now! Go to https://www.queuemetrics.com/?lid=N216 and click webinar

Learn from the essentials to the most advanced reports of QueueMetrics call center suite with a live training course with a certified engineer.

QueueMetrics enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You will learn how to track all daily activities and events, using more than 200 different metrics and manage the call center processes in realtime with call control, whisper, spy, barge mode and full remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course for up to 4 people. The 16 chapters include a total of five hours of contents, plus a question-answer section at the end.

Read more https://www.queuemetrics.com/training.jsp?lid=N215

Monitor everything in your call-center with QueueMetrics-Live hosted service:

- Track all call center events with over 200 different historical metrics and full QA.
- Manage all processes in realtime directly from your wallboards and real-time views.
- Improve agent productivity with self-service presence management, WebRTC softphone and screen-pops that work with all modern CRMs.
- Worry-free on-boarding service with a dedicated engineer during your free trial.
- Easy integration with VoIP providers.

Start your test today https://www.queuemetrics-live.com/?lid=N214

Analyze and improve everything in your Asterisk call center.

Discover QueueMetrics monitoring software for Asterisk with our Webinar Series for 2020.

Tune in and learn the answers to these questions:

How can you monitor calls in real time and generate accurate reports?
How can you supervise and control your agents workflow in remote working?
How can you increase your call center performances?

Book your webinar now!

Go to https://www.queuemetrics.com/?lid=N213 and click webinar.

Loway is glad to present QueueMetrics for Asterisk and FreePBX call center version 20.11.

This new release features an all-new home page easier to navigate, as it groups items in Information Boxes and all the new reports are now fully interactive, so you can change any condition - time period, queues, filters, settings and the screen will be updated in real-time. It also supports themes; you can chose between a "classic" look and a new dark theme.

Measure all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and call control, live alarms, whisper mode, spy and barge mode.

Simplify the agent daily workflow using a dedicated agent interface with text messages and alarms options, integration with all modern CRMs, like Vtiger or Salesforce, and a ready to use WebRTC softphone.

Watch the video presentation at https://www.queuemetrics.com/about.jsp?lid=N212

Measure, analyze and improve your Asterisk or FreePBX call center business. Discover the new QueueMetrics software version 20.11 with our live Webinar.

QueueMetrics collects data from your PBX and tracks agent productivity, payrolls, targets, ACD, IVR, Music on hold; generating outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.

This new version features a redesigned home page easier to navigate, that groups all items into Information Boxes and fully interactive reports, so you can change conditions - time periods, queues, filters and settings; plus support for themes and white labelling.

Tune in and learn how to bring your call center business to a new level!

Book the webinar now, go to https://www.queuemetrics.com/?lid=N211 and click webinar.

Loway is glad to present its new version of QueueMetrics for Asterisk call center with a dedicated webinar held by our chief developer, that will show and explain the new features that make QM 20.11 a significant leap forward.

This new version has an all-new home page easier to navigate, that groups all items into searchable Information Boxes and new reports more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time. It also supports themes; you can choose between a "classic" look and a new dark theme.

Don't miss the unique opportunity to speak and interact with our developers, the webinar is live with practical demonstration and an open Q/A session.

Book your free webinar now! Go to official presentation webinar.

The webinar will be via Zoom video conference system, Thursday, 19 November at 4pm CET Zurich timezone.

Loway is glad to announce the immediate availability of the new version of QueueMetrics for Asterisk call center.

QueueMetrics collects data from your PBX and lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.



Release 20.11 focuses on the all-new home page easier to navigate, as it groups all items into Information Boxes and the new reports are much more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time.

QueueMetrics now supports themes; you can chose between a "classic" look and a new dark theme!

Read more QueueMetrics 20.11 Official Press Release

QueueMetrics-Live cloud solution for call centers enhances your remote working productivity and improves the workflow of your agents using a dedicated agent page usable from home with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities from everywhere with more than 200 different metrics.

With QueueMetrics-Live monitor:

- Full featured trial is free
- Installation, set up and introduction included
- Updates included
- Support included
- Full remote working mode and productivity control!

Start your test now:https://www.queuemetrics-live.com?lid=N209

Available for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX, MiRTA, VitalPBX and many other Asterisk distros.

Analyze and improve everything in your FreePBX call center.

Discover QueueMetrics monitoring software for Asterisk with our Webinar Series 2020.

Learn the answers to these questions:

How can you monitor calls in real time and generate accurate reports?
How can you supervise and control your agents workflow in remote working?
How can you increase your call center performances?

Book your webinar now!

Go to https://www.queuemetrics.com/?lid=N208 and click webinar.

Learn the essentials of QueueMetrics call center management software with our live training course.

Our instructor will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite for Asterisk or FreePBX.

QueueMetrics management solution enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You can track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and full remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course. The 16 chapters include a total of five hours of contents, plus a question-answer section at the end and exercises.

Check https://www.queuemetrics.com/training.jsp?lid=N207 for info.

Measure, analyze and improve everything in your Asterisk or FreePBX call center workflow. Discover QueueMetrics software with our Webinar Series 2020.

The Webinar is live with practical demonstration and you will learn the answers to these questions:
How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment?
How can you supervise and control your agents workflow, pauses, taken and lost calls in deep details?
How can you increase your customer satisfaction, SLA and call center performances?

Book your webinar. Go to https://www.queuemetrics.com/?lid=N206 and click webinar.

QueueMetrics-Live cloud solution for call center improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

With QueueMetrics-Live you get:

- Free installation, set up and presentation
- Free Updates
- Free Support
- Ideal solution for remote working and productivity control
- You are not bound to a fixed size, you can have as many agents needed
- One of our engineers will be dedicated to you during testing and after.

Improve your Voip business today. Check it now:

https://www.queuemetrics-live.com?lid=N205

Analyze and improve your call center daily workflow.

Discover QueueMetrics software with our new webinar live with practical demonstration and Q/A session.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports?
How can you supervise and control your agents workflow, pauses, taken and lost calls and more?
How can you increase your customer satisfaction, SLA and call center performances?

Book your webinar. Go to https://www.queuemetrics.com/?lid=N204 and click webinar.

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center overall performances.

With easy to use campaign management tools WombatDialer boosts your agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Our call-center predictive dialer software is highly scalable, multi-server and works with your existing Asterisk or FreePBX.

Begin a guided WombatDialer full featured trial with the help and support of our engineers:

https://www.wombatdialer.com/?lid=N203

Manage everything in your call center daily workflow. Discover QueueMetrics monitoring and reporting software for Asterisk PBX with our new Webinar Series.

The Webinar is live in video conference with practical demonstration and Q/A session at the end.

Tune in and learn:

How can you monitor calls, track queues, generate IVR and ACD reports and analysis with a small budget investment
How can you supervise, manage and control your agents workflow, pauses, taken and lost calls and more with deep details
How can you increase your customer satisfaction, retention, SLA and overall contact centre performance.

Book your webinar. Go to https://www.queuemetrics.com/?lid=N202 and click webinar.

How do you enable IVR tracking on your FreePBX and monitor the IVR events in QueueMetrics?

If you install the correct module on your Asterisk or FreePBX, you are able to track the IVR events in your call-center daily workflow using QueueMetrics software.

QueueMetrics lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options. It integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.

This guide will show you how to enable the IVR tracking feature in your FreePBX.

Read more https://www.queuemetrics.com/blog/2020/10/07/IVR-for-FreePBX/?lid=N201.

Measure, analyze and improve your Asterisk or FreePBX call center with QueueMetrics software.

The 2020 Webinar series is live with practical demonstration, Q/A session and detailed presentation.

Tune in and learn:

How can you monitor calls in real time, track queues, generate IVR and ACD reports and more
How can you manage your agents daily workflow, pauses, taken and lost calls
How can you increase your customer satisfaction, SLA and call center overall performances

Book your webinar. Go to https://www.queuemetrics.com/?lid=N200 and click webinar.

With the latest FreePBX update, you will notice that some logs are missing.
Especially the queue_log file, which is vital for QueueMetrics to compile reports and display the Realtime statistics of your callcenter.

This new guide will show you how to enable the queue_log file for QueueMetrics to work properly with your FreePBX.

Read now the complete tutorial: https://www.queuemetrics.com/blog/2020/09/30/FreePBX_missing_queue-log/?lid=N199.

Manage everything in your Asterisk or FreePBX call center. Discover QueueMetrics monitoring software with our new Webinar Series for 2020.

The Webinar is live with demonstrations and Q/A sessions.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis?
How can you manage and supervise your agents daily workflow, pauses, taken and lost calls and more?
How can you increase your customer satisfaction, SLA and call center performances?

Book your webinar now! Go to https://www.queuemetrics.com/?lid=N198 and click webinar.

QueueMetrics-Live cloud solution for call centers enhances your productivity and improves the daily management of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live:

- Full featured trial is free
- Installation, set up and introduction is free
- Updates are free
- Support is free
- Remote working and productivity control is easy
- You are not bound to a fixed size, you can have as many agents needed
- One of our engineers will be dedicated to you during testing and after...!

Improve your Voip business. Start your trial now:

https://www.queuemetrics-live.com?lid=N197

Measure, analyze and improve everything in your Asterisk call center daily management.

Discover QueueMetrics software for call center monitoring with the Webinar Series 2020.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment?
How can you supervise your agents daily workflow, pauses, taken and lost calls and more in deep details?
How can you increase your customer satisfaction, SLA and call center performance?

Go to https://www.queuemetrics.com/?lid=N196 and click webinar.

Learn the essentials of QueueMetrics Asterisk call center suite with a live training course with our engineers.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

QueueMetrics management solution enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You can track all daily activities and events with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and full remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course. The 16 chapters include a total of five hours of contents, plus a question-answer section at the end.

Read more https://www.queuemetrics.com/training.jsp?lid=N195.

Analyze and improve everything in your Asterisk based call center daily management.

Discover QueueMetrics software for call center management with the Webinar Series 2020.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment?
How can you supervise your agents daily workflow, pauses, taken and lost calls and more in deep details?
How can you increase your customer satisfaction, SLA and call center performance?

Go to https://www.queuemetrics.com/?lid=N192 and click webinar.

The new troubleshooting tutorial about debugging of commands on your PBX, is out.

If you are trying to send commands to your call center PBX through QueueMetrics software without success, this tutorial can help you during the troubleshooting process.

QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of Asterisk and FreePBX contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, and call / agents remote management with an easy to use interface.

Read more https://www.queuemetrics.com/blog/2020/09/08/tracking-AMI/?lid=N193.

Measure, analyze and improve everything in your call center daily management.

Discover QueueMetrics software for Asterisk PBX with Webinar Series 2020.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate reports?
How can you supervise and control your agents daily workflow from everywhere?
How can you increase your contact centre performances?

Go to https://www.queuemetrics.com/?lid=N192 and click webinar.

Learn how to master your call center management using QueueMetrics suite with our live training courses.

Loway instructors will teach you the basics of QueueMetrics installation, configuration and how to get the best from QueueMetrics monitoring and management features.

QueueMetrics solution for call centers enhances your productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.
You can track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and full remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is an online course. The 16 chapters include a total of approximately 5 hours of contents and examples, plus a question-answer section at the end.

Know more https://www.queuemetrics.com/training.jsp?lid=N191.

Measure and improve everything in your Asterisk or FreePBX call center workflow.
Discover QueueMetrics software with our Webinar Series.

The Webinar is live with practical demonstration and Q/A.

Tune in and learn the answers to these questions:

How can you monitor and manage calls in real time in remote working?
How can you supervise your agents daily workflow, pauses, taken and lost calls and more in deep details?
How can you increase your customer satisfaction, SLA and call center performance?

Go to https://www.queuemetrics.com/?lid=N190 and click webinar.

Loway QueueMetrics-Live was an official sponsor of the virtual conference ClueCon Deconstructed that happened on August 4-6, 2020.
Our engineer Kevin Ravasi held a workshop with David Duffett about harnessing FreeSWITCH for scale-invariant call center reporting in growing VoIP providers.

FreeSWITCH is one of the best options for VoIP providers of all sizes that offer multi-tenant PBXs services. Many of them handle structured call flows and need accurate reporting and management tools.
The workshop presents the challenges faced evolving an Asterisk-based, on-premise product into a multi-platform SaaS that can be deployed easily, regardless of scale.



With QueueMetrics-Live you can monitor everything in your call center with over 200 different historical metrics, full QA and realtime process managing from your wallboards and real-time views. QueueMetrics-Live is a worry-free on-boarding service with a dedicated engineer during the trial and easy integration with VoIP providers.

ClueCon 2020 is a virtual conference for developers held every summer by the team behind the FreeSWITCH open-source project. The primary focus is to discuss Voice over IP, open-source software and hardware, Telecommunications, WebRTC, and IoT.
Represented projects are FreeSWITCH, Kamailio, Asterisk, OpenSIPS, FusionPBX and many more.

You can request your QueueMetrics-Live trial at https://www.queuemetrics-live.com/?lid=N189.

Analyze and improve everything in your call center.

Discover QueueMetrics software for Asterisk or FreePBX with our Webinar Series 2020.

Learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate reports?
How can you supervise and control your agents daily workflow from home?
How can you increase your call center overall performances?

Book your webinar now!

Go to https://www.queuemetrics.com/?lid=N188 and click webinar.

Monitor Everything in Your Call-Center with QueueMetrics-Live hosted solution:

- Track all call center events with over 200 different historical metrics and full QA.

- Manage all processes in realtime directly from your wallboards and real-time views.

- Improve agent productivity with self-service presence management, WebRTC softphone and screen-pops that work with all modern CRMs.

- Worry-free on-boarding service with a dedicated engineer during your free trial.

- Easy integration with VoIP providers

Start your guided test, visit https://www.queuemetrics-live.com?lid=N187

And watch the video presentation:

Analyze and improve everything in your call center.

Discover QueueMetrics monitoring software for Asterisk with our Webinar Series 2020.

Learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate reports?
How can you supervise and control your agents daily workflow in remote working?
How can you increase your call center performances?

Book your webinar now!

Go to https://www.queuemetrics.com/?lid=N186 and click webinar.

Due to the Covid19 crisis, CommCon was held as a virtual conference format with 20 Sessions over 5 days, with world class experts in VoIP and WebRTC discussing the present and future of VoIP technology, market and community.

The conference happened between the 13th and the 17th of July, but all of its material is freely available online - it is a great opportunity for you to discover news and suggestions to improve your call center and VoIP business.

"We are very proud of helping make CommCon happen as a Gold Sponsor" - says Lorenzo Emilitri, CEO of Loway - "because of the high quality of content produced will definitely help our community of VoIP professionals to grow inclusively, no matter where people live."

Check out Lorenzo's presentation on modern analytics for contact centres and how to deploy it at scale for hosted VoIP providers at:


And make sure you check out all the excellent and free content available on the channel.

Measure, analyze and manage everything in your Asterisk call center.

Discover QueueMetrics monitoring software with our new Webinar Series for 2020.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate detailed IVR and ACD reports
How can you supervise your agents daily workflow in deep details
How can you increase your customer satisfaction, SLA and call center performance and much more!

Book your webinar today, go to https://www.queuemetrics.com/?lid=N184 and click webinar.

QueueMetrics-Live cloud solution for call centers enhances your productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live:

- Full featured trial is free
- Installation, set up and introduction is free
- Updates are free
- Support is free
- Ideal for remote working and productivity control
- One of our engineers will be dedicated to you during testing and after...!

Improve your Voip business. Check it now:

https://www.queuemetrics-live.com?lid=N183

Measure and improve your Asterisk or FreePBX call center daily management.
Discover QueueMetrics monitoring suite with the new Webinar Series 2020.

Tune in and learn the answers to these questions:

How can you monitor calls and queues in real time, generate accurate IVR and ACD reports with a small budget investment?
How can you supervise your agents daily workflow, pauses, taken and lost calls and more?
How can you increase your customer satisfaction, SLA and call-center performances?

Book your free webinar today, go to https://www.queuemetrics.com/?lid=N182 and click webinar.

How can you connect your MiRTA PBX with QueueMetrics-Live monitoring software?

MiRTA PBX is now fully compatible with Loway’s QueueMetrics-Live, offering an enhanced monitoring and reporting suite to call center professionals.

QueueMetrics-Live is natively multi-tenant, therefore it is a perfect fit for Voip providers running MiRTA, because each MiRTA tenant maps to a single QueueMetrics instance.

QueueMetrics lets you track agent productivity, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics, monitor realtime processes and more.
It includes a dedicated agent interface with text messages and alarm options, an agent page, a wallboard system, a ready to use WebRTC softphone and a complete quality tracking tool.

In this tutorial you will learn the necessary steps in order to integrate your QueueMetrics-Live instance with your MiRTA PBX installation.

Read it now:

https://www.queuemetrics.com/blog/2020/07/02/MiRTA-PBX-Integration/?lid=N181.

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center outbound campaigns performances.

With easy to use campaign management tools, WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer is highly scalable, multi-server and works with your existing Asterisk or FreePBX installation.

You will be supported by one of our engineers during the testing phase and after.

Request your free full featured trial today:

https://www.wombatdialer.com/?lid=N180.

QueueMetrics is a highly scalable monitoring software that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all contact centre activities with more than 200 different metrics and manage realtime processes with extensions and call control, live alarms, whisper, spy, barge mode and much more.

Upgrading the QueueMetrics yum Repository to HTTPS is very simple, discover how with this new tutorial:
https://www.queuemetrics.com/blog/2020/06/17/yum-update-queuemetrics/?lid=N179.

Measure, analyze and improve your Asterisk or FreePBX call center daily workflow.

Discover QueueMetrics monitoring software with our Webinar Series for 2020.

The Webinar is live with practical demonstration and final Q/A session.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment?
How can you supervise and control your agents daily workflow, pauses, taken and lost calls and more, in deep details?
How can you increase your customer satisfaction, SLA and call center performance and much more!

Book your free webinar now! Go to https://www.queuemetrics.com/?lid=N178 and click webinar.

VitalPBX is now fully compatible with Loway’s QueueMetrics software, offering an enhanced monitoring and reporting suite to call center professionals.

QueueMetrics lets you track agent productivity, time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

It simplifies call center daily workflow using a dedicated agent interface with text messages and alarms options, integrates easily with all modern CRMs, includes a ready to use WebRTC softphone and a complete quality tracking tool.

Learn more about the benefits of this integration and the evolution of call center market in this brand new interview by Loway.

Read now:

Learn more:https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20200608-Jose-Montes&lid=N177

Due to recent COVID19 crisis, most call centers are adopting remote working solutions. This can create a problem as agents will work from outside the company, staff is reduced and your service performance suffers.

If you are running an inbound call centre it often happens that you experience long waiting times in specific days of the week or hours. With WombatDialer predictive dialer you can successfully manage this issue using Queue Call-Back feature.

Learn more:https://www.wombatdialer.com/blog/blog/2020/06/02/wombatdialer-handle-peak-times/?lid=N176

QueueMetrics-Live cloud solution for call centers enhances your agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.

Track all contact centre activities with more than 200 different metrics and manage processes in realtime with extension, call control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution like free updates, management, data retention and configuration.

Ideal for call center remote working and multi tenant PBXs.

Plus installation and configuration is free!

Test now:https://www.queuemetrics-live.com?lid=N174

Available for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX, MiRTA, VitalPBX and many other Asterisk distros.

During the current COVID19 crisis the majority of call centers will transition to smart working softwares. Extending the office VPN isn’t enough in this scenario, as it becomes difficult to track agents’ activities while they are working from home or remotely.
With QueueMetrics-Live cloud service for call center monitoring this is possible.

Discover the four key features offered by QueueMetrics-Live that will contribute to your call center success while working remotely during this crisis and afterwards too!

Read more:

https://www.queuemetrics.com/blog/2020/05/12/remote-working-covid19-success/?lid=N173

VitalPBX is now fully compatible with QueueMetrics call center suite, offering enhanced reporting features.

QueueMetrics monitoring solution enhances agents' productivity and improves call center daily workflow with a dedicated agent page, outcomes, wallboards, WebRTC softphone, integration with CRMs and quality tracking tools.

QueueMetrics has more than 200 different metrics and realtime monitors with calls control, live alarms, whisper, spy, barge mode and much more.

With this new guide you will learn how to integrate your VitalPBX with QueueMetrics on premise software.

https://www.queuemetrics.com/blog/2020/04/29/queuemetrics-guide-vitalpbx/?lid=N172

QueueMetrics-Live cloud solution for Asterisk PBX, with its integrated agent page, wallboards, realtime monitoring tools, WebRTC soft-phone and more than 200 different metrics, can improve your call center business and remote working consistently.
Discover how in this brand new interview by Loway, read it now:

https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20200421-Hector-Bravo&lid=T171

QueueMetrics-Live software is available as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.

Companies from many different markets worldwide are struggling during this crisis, but callcenter industry is experiencing a continuos growth.

With the ability for agents and supervisors to work directly from home, contact centers can continue their business without service interruption, seeing a great return on investment.

QueueMetrics, with its integrated agent page, customizable wallboards, realtime monitoring tools, deep reporting system and even WebRTC soft-phone, is the best way to go in this situation.

Discover how in this new article:

https://www.queuemetrics.com/blog/2020/04/15/call-center-remote-working-covid19/?lid=N170

QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.

How can you monitor your agents when everybody is working from home?

Measure, analyze and improve everything in your Asterisk or FreePBX call center with no need to be in the company office.

QueueMetrics, with its integrated agent page, wallboards, realtime monitoring tools, and even WebRTC soft-phone, is the way to go in this situation.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment directly from home?
How can you supervise and control your agents daily workflow remotely?
How can you increase your customer satisfaction, SLA and call center performance
and much more!

Discover how you can enhance your productivity and manage your remote working callcenter with QueueMetrics.

Book your free webinar today. Go to https://www.queuemetrics.com/?lid=N169 and click the webinar button.

Measure and improve your callcenter daily workflow. Discover QueueMetrics monitoring software with the new Webinar Series for 2020.

QueueMetrics lets you track agent productivity, time, payrolls, targets, conversion rates, ACD, IVR, Music on hold, outbound campaign statistics and monitor realtime processes with an advanced wallboard system.
It simplifies agents workflow using a dedicated agent interface, integrates easily with all modern CRMs and includes a ready to use WebRTC softphone.

Track contact centre activities with more than 200 different metrics and manage call center processes in realtime with extensions and calls control, whisper mode, spy and barge mode.

Book your free webinar today.

Go to https://www.queuemetrics.com/?lid=N165 and click the webinar button.

QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.

Grandstream’s UCM series of IP PBX is now fully compatible with Loway’s QueueMetrics call center software, offering an enhanced monitoring and reporting suite.

The UCM series of IP PBXs offer an extensive set of unified communication features with no licensing or upgrade fees.

QueueMetrics-Live cloud solution enhances agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs and a quality tracking tool.

Track all contact centre activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution.

With this new tutorial you will learn how to integrate your UCM PBX with QueueMetrics-Live software.

Read more:https://www.queuemetrics.com/blog/2020/02/21/QueueMetricsLive-integration-Grandstream-UCM/?lid=N164.

Loway Switzerland and Grandstream today announce successful product compatibility testing.

Grandstream’s UCM series of IP PBX is now fully compatible with QueueMetrics-Live software, offering an enhanced call center monitoring and reporting solution.
Call centers around the world can use QueueMetrics-Live to track and analyze communications through the UCM series to access extended metrics, better manage agents and increase overall productivity.

Read more here https://www.loway.ch/press-releases.jsp?uid=press-20200225-QueueMetrics-Grandstream-Integration&lid=N162.

QueueMetrics-Live cloud solution enhances agent management and improves the daily workflow using a dedicated agent page with alarms, outcomes, a WebRTC softphone, integration with all modern CRMs and a complete quality tracking tool.

QueueMetrics-Live takes advantage of more than 200 different metrics and let's you manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution like free updates, management, data retention and configuration. Plus first month, e-mail support and installation free!

If you want to request a trial of QueueMetrics-Live for Grandstream UCM visit www.queuemetrics.com.

Loway today announced the release of WombatDialer predictive dialer for Asterisk PBX version 20.02.

Release 20.02 is designed to make the life of administrators easier, with many small fixes that improve the overall experience of running the dialer for both small and very large systems.

The Loway development team did a lot of work on improving the handling of the dialer black lists and the tracking of attended and unattended transfers from call center queues.

WombatDialer 20.02 takes advantage of a brand new and improved GUI and improvements to the API system, with full visibility of JMX internals.

On top of this, about 40 bugs and minor issues were fixed.

WombatDialer 20.02 is immediately available, as a RPM package for CentOS 6+, a tar.gz archive or a pre-configured Docker image. Get it from https://www.wombatdialer.com/installation.jsp.

If you currently have a licensed WombatDialer system, you can upgrade now at no extra cost.

For detailed information or a free trial please visit the WombatDialer official website and read the what's new at https://www.wombatdialer.com/blog/blog/2020/02/17/wombatdialer-release-2002/?lid=N161.

WombatDialer software is available on premise for Asterisk, FreePBX, Issabel, and many other Asterisk distros.
Contact our sales support for more details.

QueueMetrics-Live cloud solution for call centers enhances your agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.

Track your contact centre activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution like free updates, management, data retention, installation and configuration.

If you are testing QueueMetrics-Live on your PBXact platform (powered by FreePBX), follow our new guide for a quick setup:
https://www.queuemetrics.com/blog/2020/02/12/QueueMetricsLive-installation-PBXact/?lid=N160

QueueMetrics is a reporting and monitoring software for Asterisk, FreePBX and PBXact that lets you track agent performance, targets, conversion rates, ACD, IVR, MoH, call outcome, and generate outbound campaign statistics.

You can measure and improve all contact centre activities with more than 200 different metrics and manage realtime processes with extensions and calls control, live alarms, whisper mode, spy and barge mode and wallboards.

If you are testing QueueMetrics on your Sangoma PBXact platform, with this new guide you'll find out how to quickly set everything up.

Read more: https://www.queuemetrics.com/blog/2020/02/05/QueueMetrics-installation-PBXact/?lid=N159

What is the correct procedure to migrate QueueMetrics to a new server?

QueueMetrics for Asterisk call-center lets you track agent time, measure targets, ACD, IVR, MoH, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all contact centre activities with more than 200 different metrics and manage processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.

Sometimes, migrating QueueMetrics to a new server is the easiest way to upgrade the software to the latest version.

There are different approaches on how to migrate it, this tutorial will focus on the most basic and reliable procedure.

Read more: https://www.queuemetrics.com/blog/2020/01/28/QueueMetrics-Asterisk-migration/?lid=N158

Our call-center software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

QueueMetrics simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options. It integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.

Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.

More metrics and reports coming out for free every year!

You can start your QueueMetrics full featured 30 days trial today, our engineers will support you during the entire testing process setting the solution according to your needs.

Check https://www.queuemetrics.com/?lid=N157 and request your free demo.

QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros. Contact our sales support for more details.

Measure, analyze and improve everything in your Asterisk or FreePBX call center daily workflow. Discover QueueMetrics monitoring software with our new Webinar Series for 2020.

The Webinar is live with practical demonstration and Q/A.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment
How can you supervise and control your agents daily workflow, pauses, taken and lost calls and more in deep details
How can you increase your customer satisfaction, SLA and call center performance
and much more!

Book your free webinar. Go to https://www.queuemetrics.com/?lid=T156 and click the webinar button.

Automate your outbound dialing, eliminate dead time between calls and bring your contact center performances to the next level.

With easy to use campaign management tools WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Contact us today and request your Pre-Sales engineer free support and 30 days full featured trial:

www.wombatdialer.com

Loway announced today the opening of the new Singapore datacenter for its QueueMetrics-Live solution service.

QueueMetrics-Live collects data from an Asterisk, FreePBX, FreeSwitch or Yeastar appliances and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management.

The new cluster provides users throughout Pacific Asia and nearby regions with great connectivity and the best overall monitoring and reporting experience.

Read it now: www.loway.ch/press-releases.jsp?uid=press-20191211-New-Datacenter-Asia

QueueMetrics is a highly scalable monitoring and reporting suite for FreePBX that addresses the needs of thousands of contactcenters worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, wallboards, WebRTC soft-phone and an easy to use interface.

If you are testing QueueMetrics On Premise on your FreePBX platform, read this new tutorial in order to find out how to quickly set everything up.

Read it now: www.queuemetrics.com/blog/2019/11/19/QueueMetrics-FreePBX-quick-setup

We are celebrating Black Friday by offering a 10% discount to all new customers contacting us at sales@loway.ch

Don't miss the 10% off, contact us now! This offer expires the 2nd of December 2019.

QueueMetrics-Live is a highly scalable monitoring and reporting suite that offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics, wallboards monitoring, agent page, WebRTC softphone with an intuitive and easy to use interface.

QueueMetrics-Live is an hosted service provided by Loway. If you are testing it on your FreePBX platform, read ahead to find out how to quickly set everything up!

Read the full guide at www.queuemetrics.com/blog/2019/11/19/QueueMetrics-Live-quick-setup

Request your free trial for 30 days at the official website www.queuemetrics-live.com

Loway Switzerland announced today the new version of its professional monitoring and reporting suite QueueMetrics.

QueueMetrics collects data from an Asterisk or FreePBX and generates analytical reports with over 200 different metrics, covering the key categories for an effective call center management, including realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules, payroll management, soft-phone and much more.

Release 19.10 focuses on a major improvement in the user interface, now rebuilt with a modern toolkit for an up-to-date look and full support to mobile browsers.

The data Synchronizer module is completely new, easier to use and more efficient, while agents actions can be now performed through a JSON API, security and data protection has been largely improved too.

Support for Korean language has been added as well as several bug fixes added.

For more information about QueueMetrics 19.10 check the official Press Release at

www.loway.ch/press-releases.jsp

Asterisk Call Center Management with QueueMetrics and WombatDialer.

New webinar series for Loway's solutions out now.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction
How can you create and run successful outbound campaigns

and much more!

Subscribe now for free at https://bookwhen.com/loway

Loway announced today its participation to AstriCon 2019 USA.

AstriCon event gives all members of the Asterisk and FreePBX community a place to learn about the new technologies and news. It will take place from October 29-30 at the Omni Hotel at the Battery in Atlanta.

Loway's Founder, Mr. Lorenzo Emilitri, will deliver a technical speech entitled "Ingenuity, resilience, simplicity and many mistakes - from on-premise to cloud platform" that covers how to transition a mature software product into a cloud-based, large scale, real-time call-center analytics platform.

QueueMetrics-Live suite collects Asterisk or FreePBX data and generates analytical reports for over 200 metrics, covering all the key categories for a call-center effective management.

For more information visit www.loway.ch/press-releases.jsp

In this brand new video conference held during JanusCon 2019 Italy, Mr Emilitri, CEO & Founder of Loway, speaks about transition from on-prem to cloud platforms in the call center software market scenario.

The speech covers how to transition an on premise product into a cloud-based, real-time analytics platform.
The case history of Loway's QueueMetrics-Live SAAS service is used as an example for this process.

Watch the video at www.queuemetrics.com/news

Are you missing data in QueueMetrics for a certain number of days? Do you think you can have a “hole” in your data?
In this brand new advanced tutorial you will learn how to import missing data in QueueMetrics, using our uniloader service.

Read the full article now:
www.queuemetrics.com/blog/2019/09/25/filling-data-gap-queuemetrics

Easy automate your dialing, eliminate dead times between calls and enhance your overall contact centre performances.

With an easy to use campaign management tool WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer is highly scalable, multi-server and works with your existing Asterisk PBX and all its most popular distros.

Begin your WombatDialer trial now: www.wombatdialer.com

Our engineers will support and guide you free of charge for the entire duration of your testing process!

Discover how to manage, measure and improve everything in your Asterisk based call center.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction
and much more!

Book your live session now at bookwhen.com/loway

GITEX Technology Week is the must-attend event for what’s coming next in the world of technology and business.
Top technology enterprises and startups from around the world reveal their life-changing innovations and solutions.

Loway will present the new call center management software lineup at DVCOM Technology booth.

Meet DVCOM expert team at booth Z2-C1 Zabeel Hall-2, where they will guide you through the new features of the Loway call-center solutions family and introduce you to the new QueueMetrics-Live SAAS service and the new predictive dialer WombatDialer.

For each solution you will receive free full featured trial versions.

For more information visit GITEX2019 Press Release

Loway has a SAAS offering called QueueMetrics-Live that provides monitoring and reporting services to call-centres, as well as small to big businesses.

QueueMetrics tracks targets, conversion rates and agents activities, with a wide range of different historical and real-time statistics. You can add it to the VMs of your customers and activate the services they want for the period they need, with no long term commitments.

No extra work needed on your side. Loway helps you with installation and configuration, manage it for you and it runs on your own domain name with your logo for a seamless integration with your services.

Visit our QueueMetrics-Live reseller page for more information www.queuemetrics-live.com/resellers.jsp or contact our sales department at sales@loway.ch for a presentation or quote.

Lorenzo Emilitri, founder & CEO of Loway, will speak about transition from on-prem to cloud platforms at JanusCon 2019 Italy, the event born out of the creative minds of a handful of Italian RTC passionates, with the intent of sharing ideas and experiences on real-time communications and VOIP in a relaxed and warm environment.

The speech is entitled: "Ingenuity, resilience, simplicity and many mistakes - from on-prem to cloud platform", and will cover how to transition a mature product into a cloud-based, large scale, real-time callcenter analytics platform taking advantage of the long term experience matured working with QueueMetrics-Live SAAS service.

QueueMetrics-Live suite collects PBX data and generates analytical reports for over 200 metrics, covering all the key categories for a call-center effective management like reporting, supervisor page, agent page, quality assessment, wallboards and much more.

For more information check www.loway.ch/press-releases.jsp

Acuity Unified Communications is now an official Loway reseller partner.

Acuity is a professional IP-based communications provider with a broad range of Unified Communications solutions, high-speed dedicated internet access circuits, MPLS and IPVPN solutions and various Hosting Services from privately-owned independent platforms located across multiple UK data centres, designed with High Availability, Business Continuity and regulatory compliance in mind.

Loway board of management welcomes Acuity UC team of experts in the worldwide family of resellers as a strong, first class, Loway's partner.

For more information check www.loway.ch/press-releases.jsp

Learn how you can monitor call center calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment or how you can supervise your agents daily workflow improving customers and agents satisfaction.

Every contact centre information is at your disposal and under accurate control.

Each month a new free e-book for you.

Read them now at www.loway.ch/ebooks.jsp

Automate your outbound dialing, eliminate dead time between calls and enhance your Asterisk contact centre performances.

With easy to use campaign management tools WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer is highly scalable, multi-server and works with your existing Asterisk PBX and its distros.

Begin your WombatDialer free trial today: www.wombatdialer.com

Our engineers will support and guide you free of charge for the entire duration of the testing period!

Among the experts who contributed to our blog project are some of the most prominent call-center analysts and contact centre market leaders of this generation.

Here we highlight predictions of the people most deeply involved in shaping the Asterisk industry present and future.

John will guide us through different tips and suggestions coming from his long term experience in the Asterisk market and call center business.

Read the full interview at www.loway.ch/asterisk-callcenter-interviews.jsp.

For more information about QueueMetrics and WombatDialer visit www.queuemetrics.com/about.jsp
and www.wombatdialer.com/features.jsp.

Discover the powerful combination of QueueMetrics monitoring suite and WombatDialer predictive dialer for Asterisk call-center.

If you need a complete, all-in-one suite for monitoring, reporting and dialling, Loway provides bundles at a very attractive price with both solutions included.

Create reliable and deep inbound analysis and combine them with the outbound advanced capabilities of a next generation predictive dialer.

Find more information about QueueMetrics PRO and the new call-center bundles at www.loway.ch/solutions.

For more information about QueueMetrics and WombatDialer visit www.queuemetrics.com/about.jsp
and www.wombatdialer.com/features.jsp.

A new section on our QueueMetrics Live website has been dedicated to gathering all the Yeastar PBX and QueueMetrics related guides and tutorials.

Discover it now at:
www.queuemetrics.com/blog

Request your 30 days free trial today! Installation is included.

Learn the essentials of QueueMetrics Asterisk callcenter monitoring suite with the new live course with our engineers.

Loway trainers will teach you how to install, configure and get the best from QueueMetrics reporting and management software.

Certification is included, allowing you to bring new skill sets to your job profile.

QueueMetrics Training is an online live course with 16 chapters include a total of approximately 5 hours of contents, plus a question-answer section at the end with the teacher.

Discover more: www.queuemetrics.com/training.jsp

As a hosted PBX provider you would like to deliver to your customers a monitoring and reporting service that tracks everything in their call-centre including targets, conversion rates and agents activities, with a wide range of different historical and real-time reports and statistics.

Used by thousands of contact-centers worldwide, QueueMetrics-Live represents a unique opportunity to provide a powerful management tool, complete your portfolio and increase the customer base.

You can add QueueMetrics Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name and shows your logo for a seamless integration with your web services.

Visit our QueueMetrics-Live reseller page for more information www.queuemetrics-live.com/resellers.jsp

or contact our sales department at sales@loway.ch

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment.
Learn how you can supervise your agents daily workflow improving both customers and agents satisfaction.

Every month a new free e-book for you!

Read it now:

www.loway.ch/ebooks.jsp

QueueMetrics call center suite for Asterisk PBX is now available on the Gentoo Linux Operating System.

Check this new tutorial for installation tips and procedures.

Read it now:

www.queuemetrics.com/blog/2019/07/10/Tutorial-Gentoo

This video webinar is an opportunity for you to learn valuable information about effective call center management using QueueMetrics software for Asterisk PBX.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment?
How can you supervise your agents daily workflow in deep details?
How can you increase your customers satisfaction?

and much more.

Watch it now!

Feel free to request your 30 days trial at www.queuemetrics.com

QueueMetrics-Live is a monitoring and reporting cloud solution that can track everything in your Asterisk based call-center: targets, conversion rates and all agents activities.

Imagine to access all the features of QueueMetrics with the advantages offered by a cloud solution and you will have an idea of what QueueMetrics-Live is and what it can do for your business.

Billing is monthly, you pay only what you use and installation is free!

Test it now for 30 days (free of charge)

www.queuemetrics-live.com/features.jsp

One of the questions you may have when analyzing your call-center performance is: how much time did our agents put the caller on-hold?

QueueMetrics provides metrics about time on hold that the PBX do not provide, learn how to get it with this new tutorial:
www.queuemetrics.com/blog/2019/05/27/Music-on-hold-update

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center performances.

With easy to use campaign management tools WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Our call-center predictive dialer software is highly scalable, multi-server and works with your existing Asterisk PBX.

Begin your WombatDialer free trial today: www.wombatdialer.com

QueueMetrics version 19.04 introduces several new features that enhance the software usability and increases the analysis capacity. The most important are related to the wallboard realtime monitoring tool and the new improved WebRTC soft-phone.

The wallboard is greatly improved and expanded to reach feature parity with the classic Real-Time page. Now, whatever you used to do with the Real-Time page is doable with the wallboards - and completely configurable.
The wallboard includes a WebRTC soft-phone, so you can do spying, barging and whispering right within your browser.

Discover more in this new video presentation: www.youtube.com/QueueMetrics

QueueMetrics 19.04 is immediately available as an RPM package, a TGZ file or a Docker image on DockerHub.

With its brand new reporting system and engine our call-center software lets you monitor agent productivity, measure targets, conversion rates, view campaign statistics with a simple easy to use interface and customizable wallboards.
A new improved WebRTC soft-phone and the agent page is also included in the suite.

Start your free full featured 30 days trial today:

www.queuemetrics.com

Also available as QueueMetrics-Live cloud hosted service.

How do you enable the recordings for the Reverse Dialing mode for WombatDialer?

You might have noticed that in Reverse Dialing mode you are not able to link the recording to the call.
This is due to the way WombatDialer handles the call.

In this new guide we will learn how to edit the Asterisk Dialplan and the WombatDialer configuration, allowing you to link the recording to the correct call.

Read more: www.wombatdialer.com/blog/blog/2019/04/25/reverse-dialing

Since QueueMetrics 19.04, QueueMetrics for Asterisk PBX offers a stable WebRTC softphone based on the JsSIP library.

This softphone can be used by callcenter agents, through the QueueMetrics Realtime Agent Page, or by supervisors and administrators through the new Wallboard Page.

This new feature allows agents to work without the need for a physical phone, while supervisors can monitor calls in realtime without leaving the wallboard page.

With this tutorial you will learn all the steps needed to set up and start using the new QueueMetrics softphone. www.queuemetrics.com/blog

Learn the essentials of QueueMetrics Asterisk callcenter suite 19.04 with a live training course with our engineers.
Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is an online course with 16 chapters including a total of more than five hours of contents example based, plus question-answers at the end.

Discover more: www.queuemetrics.com/training.jsp

QueueMetrics version 19.04 introduces a lot of new features that greatly enhance the user experience: new wallboard features, new Spy, Whisper and Barge functionalities, an improved reporting system engine and a new WebRTC soft-phone support.

Check all details:Reselase 19.04 notes page

Update and 30 days testing is free of charge!

Loway announces today the new version of its worldwide renowned monitoring and reporting suite for Asterisk PBXs.

QueueMetrics version 19.04 introduces a series of new features that enhance usability and customization.

There are several new wallboard features and new Spy, Whisper and Barge functionalities. The reporting system has been improved a lot with Lost calls, Short calls and Variable filters and a brand new engine under the hood.

A new improved WebRTC soft-phone support has been implemented and experimental support for Freeswitch has been added.

Read all the details and discover more at Reselase 19.04 notes page

You can test free the new QueueMetrics at www.queuemetrics.com

QueueMetrics-Live is a monitoring and reporting cloud solution that can track everything in your Asterisk based call-center: targets, conversion rates and all agents activities.

Imagine to access all the features of QueueMetrics with the advantages offered by a cloud solution and you will have an idea of what QueueMetrics-Live is and what it can do for your business.

Billing is monthly, you pay only what you use and installation is free!

Test it now for 30 days (free of charge)

www.queuemetrics-live.com

Mateen Premji, Managing Director of Calltronix (http://calltronix.co.ke/), speaks about the African contact-center market present and future, sharing with our readers his long term experience on customized service solutions, multi-channel support services and emerging call center organizations.

Calltronix has recently partnered with Loway in order to complement its existing business model and provide QueueMetrics and WombatDialer solutions to customers seeking both on premise and off premise solutions within the East and Central African region.

Read the full interview:

https://www.loway.ch/asterisk-callcenter-interviews.jsp

QueueMetrics is Loway's highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits to call centers professionals.

If you are trying to access call recordings through QueueMetrics without success, here are a few things to be mindful of during the troubleshooting process.

Read our Troubleshooting tutorial 4 now: https://www.queuemetrics.com/blog/2019/03/12/Troubleshooting-accessing-recordings

Calltronix Contact and Training Centre is a Business Process Solutions Company providing customized service solutions to a wide variety of industries and multi-channel support services, including global data support solutions to clients and emerging organizations.

Competency, best practice, service excellence, integrity and honesty are the cornerstones values of Calltronix.

Calltronix is now official Loway channel partner for Kenya, Uganda, Tanzania and Rwanda countries.

Discover more: www.queuemetrics.com/resellers.jsp

The new Dialer Status page of WombatDialer for Asterisk PBX provides the user with more detailed information about the dialer status, also showing synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Learn more in this brand new tutorial:

www.wombatdialer.com/blog/blog/2019/02/22/dialer-state-page for details.

Learn the essentials of QueueMetrics Asterisk call-center suite with a live training course with our engineers.

Loway instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live course. The 16 chapters include a total of 5 hours of contents, plus a question-answer section at the end.

Check it now QueueMetrics.com/training for details.

If you are trying to send commands to the PBX through QueueMetrics, but nothing happens, there is probably an issue with the AMI connection between QueueMetrics and the PBX.

In this new tutorial guide we will take a look at the different parts you need to set up in order to send commands to the PBX correctly.

Read it now:

www.queuemetrics.com/blog/2019/02/13/Troubleshooting-sending-commands

With this new tutorial you will be able to set up an effective answering-machine detection (AMD) system for your call center, using WombatDialer predictive dialer for Asterisk PBX.

We want to run an outbound campaign, in which we play a file and wait for the receiver’s acknowledgment by pressing a selected key.
We want to make sure that in case the receiver has an Answering Machine we will get a specific audio message that will be recorded by the machine.

Discover how:

www.wombatdialer.com/blog/blog/2019/02/07/AMD-detection

FinancesOnline.com, a popular B2B software review platform, has assigned the “Premium Usability” and the “Rising Star” awards to our product QueueMetrics-Live.

Recognized under their best Top 12 VoIP Software category, QueueMetrics-Live was distinguished with both industry awards for passing the high quality standards set by FinancesOnline’s experts. The review platform reserves this industry award to software companies that provide an exceptional user experience and unparalleled ease of use for executing one’s day to day tasks and projects. Similarly, the Rising Star award acknowledges QueueMetrics-Live as a monitoring and reporting software trusted by Asterisk-based PBX.

The QueueMetrics-Live overview sheds more light on FinancesOnline’s findings. As stated by the review team, some of the notable features and key benefits that set us apart from other VoIP software alternatives include:
Real-time analysis on a custom dashboard that displays all important KPIs.
“Unmatched scalability” that makes it easy to handle sudden spikes and large drops in calls.
Agent management tools that simplify tracking of call conversions.
Effortless and fast deployment.
Cost-effectiveness due to its subscription-based pricing that can be adjusted based on a user’s changing business requirements.

We want to thank the team of FinancesOnline.com for the acknowledgment of our work and we will put all our efforts to confirm their trust in our products.

You can read the full review on FinancesOnline.com and if you are already our customer don’t miss to leave your feedback.

Agent configuration in QueueMetrics monitor for Asterisk PBX can vary, depending on the PBX setup.
In this guide we go through the steps you need to take to ensure that your agents are correctly setup.

Learn how to easily setup your agents in QueueMetrics.

Read it now:

www.queuemetrics.com/blog/2019/01/30/Troubleshooting-Agent-setup

The Copy Campaigns Panel of WombatDialer for Asterisk PBX allows you to create a new campaign, using an existing campaign as a template.

The panel prompts you to choose an existing campaign and loads its data. You can then modify them, see the call lists connected to it, remove them, add some existing lists to it and much more.

Discover how to effectively use it with this new tutorial:

www.wombatdialer.com/blog/blog/2019/01/25/copy-campaigns

If after QueueMetrics call-center suite installation you are not seeing any data, usually the main reason is that QueueMetrics is not yet receiving them.
In this case it’s highly probable that Uniloader is not working correctly.

Discover how to make your easy and quick troubleshooting.

Check the tutorial here:

www.queuemetrics.com/blog/2019/01/17/Troubleshooting-sending-data-to-queuemetrics

We think that understanding is the base for improving.

Our call-center software lets you monitor agent productivity with wallboards and real time panels, measure targets, conversion rates, and view campaign statistics with a simple easy to use interface.

Measure all the activities and processes that happen in your Asterisk call-center.

Begin your QueueMetrics analytics software free full featured trial:

www.queuemetrics.com

Also available as QueueMetrics-Live cloud hosted service.

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center performances.

With easy to use campaign management tools WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Our call-center predictive dialer software is highly scalable, multi-server and works with your existing Asterisk PBX.

Start your free trial today: www.wombatdialer.com

Discover the powerful combination of QueueMetrics monitoring suite and WombatDialer predictive dialer for Asterisk call-center.

If you need a complete, all-in-one suite for monitoring, reporting and dialling, Loway provides bundles at a very attractive price with both solutions included.

Create reliable and deep inbound analysis and combine them with the outbound advanced capabilities of a next generation predictive dialer.

If you are a new customer and this is your first purchase you can buy your call center suite for Asterisk PBX at the Loway Online Shop

For more information about QueueMetrics and WombatDialer visit www.queuemetrics.com/about.jsp
and www.wombatdialer.com/features.jsp.

QueueMetrics monitoring suite for Asterisk PBX is not an especially resource-hungry application and is built to be quite thrifty, but as a tool that can be used in multiple ways and to run possibly very large reports, it is sometimes needed to do a little analysis beforehand.

While actual numbers depend heavily on the specific usage patterns, there are some general guidelines one can follow in dimensioning.

Discover how with this new tutorial:https://www.queuemetrics.com/blog/2018/12/04/dimensioning-queuemetrics

Which PBX model is the most used worldwide?
Are customers and users satisfied?
How big are Asterisk call centers?

In 2014, Loway Switzerland ran a call center survey for the Asterisk platform with interesting results.

In 2018 Loway launched a similar survey and planned to offer it not just to QueueMetrics users but to the Asterisk contact center community in general.

The results are finally here!

Discover now "Asterisk in the Contact Centre Satisfaction Report 2018".

Visit the survey page at www.queuemetrics.com/asterisk-contactcentre-survey.jsp

Four years ago Loway released the first Asterisk contact center survey in order to analyze client satisfaction by polling existing QueueMetrics users.
Now we would like to do it again with support from the Digium team: www.digium.com/blog/2018/06/27/asterisk-contact-center-survey-results-will-be-interesting.

We plan to go through the results in a special session at AstriCon 2018 in Orlando, Florida, October 9-11.

The survey will only take 5 minutes, responses are anonymous and results will give us all a better understanding of Asterisk industry.

If you complete it, you can receive a copy in October 2018, or remaining anonymous if you prefer...

Please complete the survey at www.queuemetrics.com/callcenter-survey-2018, it closes in September.

We want to thank you for every second of time invested in the survey!

See you at AstriCon 2018!

Loway is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration.

This partnership will provide QueueMetrics' customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers.
The new Atmos CallCabinet for QueueMetrics-Live includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

For more information about Atmos CallCabinet for QueueMetrics-Live integration visit www.loway.ch/press-releases.jsp

In order to request your free trial visit www.callcabinet.com/loway-queuemetrics-call-recording

Want to know more about Asterisk call-center market? Help us with the 2018 call center market Survey.

In 2014 Loway released the first Asterisk call center satisfaction survey. We ran the survey as a tool to analyze satisfaction on existing QueueMetrics users. But results went on the direction of an overview of the Asterisk call-center industry in 2014 - 2015.

Now it's time to propose it again and we need your support:

Which model of PBX is the most used?

How satisfied are customers around the world?

How big are Asterisk call-centers today?

The survey will take less than 5 minutes and responses are anonymous. You can sign in and receive a copy of the final survey in October 2018, or remaining anonymous if you prefer.

Follow the link to access the survey www.queuemetrics.com/callcenter-survey-2018.jsp

We really want to thank YOU for every second of your time invested in the survey.

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment or how you can supervise your agents daily workflow improving customers and agents satisfaction.

Every month a new e-book for you!

Read them now free at: https://www.loway.ch/ebooks.jsp.

New QueueMetrics Training Program live.

Learn the essentials of QueueMetrics Asterisk callcenter suite with a live training course with our engineers.

Loway instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is an online course. The 16 chapters include a total of approximately 4 hours of contents, plus a question-answer section at the end.

Discover it now www.queuemetrics.com/training.jsp

Get the best solutions for your Asterisk call-center business!

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction

and much more.

Subscribe free: https://bookwhen.com/loway

As you may know in 2014 Loway released the first Asterisk call center client satisfaction survey.

Loway ran the survey as a tool to analyze client satisfaction on existing QueueMetrics users. But things got to be more interesting than expected and the result went on the direction of an overview of the Asterisk call-center industry in 2014.

Now it's time to do it again and Loway needs your precious support:

Which model of PBX is the most used worldwide?

How satisfied are customers and users around the world?

How big are Asterisk call-centers today?

The survey will take 5 minutes only, responses are anonymous and it can give a better perspective and understanding of the industry and market.

Follow the link to access the survey Asterisk in the Contact Centre report 2018.

If you help us, you can sign in and receive a copy of the final survey in October 2018, or remaining anonymous if you prefer.

Loway's team personally want to thank YOU for every second invested in the survey.

Loway Switzerland announces the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

Release 18.04 introduces new features and it is focused on security, data protection and call recordings improvement.
There have been five new reports and over 80 bugs fixed and minor features changed since version 17.06.
New features include Scheduled Jobs, Configuration Synchronizer, Password Encryption, Wallboard Queue Filtering and Agent Page Call Variables.

QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings.
A new pluggable listener module is included in version 18.04. This module allows you to listen to recordings that are being stored remotely, using Atmos CallCabinet for QueueMetrics software.

For more information about QueueMetrics 18.04 visit the press release page at https://www.loway.ch/press-releases.jsp?uid=press-20180425-queuemetrics-release_1804.

QueueMetrics 18.04 supports Asterisk 13, 14 and 15, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud service or On-Premise software package.

Updating from a previous working version of QueueMetrics to version 18.04 is free of charge, simply follow the manual indications at http://manuals.loway.ch/QM_UserManual-chunked/ch02.html#_updating_from_a_previous_version_of_queuemetrics.

For a QueueMetrics trial visit www.queuemetrics.com.