Analytics and Stats for your Asterisk Queues

Name: QueueMetrics-Live
Brand: QueueMetrics-Live
Price: 8 $ Agent / Month

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Why QueueMetrics-Live ?

A hassle-free reporting solution

Don’t worry about installation, set up, updates or support, this is our job! A dedicated engineer will assist you during the entire testing process and after.

Fully-featured free trial
Updates included
Developed with remote working in mind
Only pay for what you use

pad displaying a the SLA chart , 1 of the 83 table / chart of QueueMetrics-Live

More than 200 Metrics

Investigate your business with more than 200 Metrics regrouped in 83 tables / charts.

laptop displaying a wallboard of QueueMetrics-Live

Customizable Wallboards

Easily create all the dashboards and wallboards you need. Share information with your team in real time or simply design the perfect dashboard to keep everything under control at a glance.

Screenshot of Icon, the Agent Panel of QueueMetrics-Live

Give to your agents the perfect tool for their work. Icon, our agent panel is the perfect companion for your working force and will enable your agents to focus on their work, leaving the tracking stuff to our software.

Moreover from the agent panel your agents will be able to flag the outcome of every call (sales, successful support,etc)..

Simply use a pair of Headset and save the cost of VoipPhones

Embedded Softphones

QueueMetrics-Live includes a Softphone for each of your Agents. Our Softphones are based on JsSIP, the same library used by FreePBX. Save the cost of the voip phones and connect your agents directly with a pair of headphones. Discover all the advantages of using softphones in your company.

Cloud Based for a Zero-Hassle Experience

QueueMetrics-Live is delivered via the cloud as software as a service (SaaS). No need to buy, maintain or upgrade hardware and you will pay only for what you use each month. Additionally you will be able to support multiple contact-centers (cluster mode), including at-home agents, anywhere in the world.

QueueMetrics-Live is easy and fast to install. In 5 minutes you can start to track any activity in your call center.

5 Minute Installation

It just takes five minutes to set our suite to track all activities in your call center and be able to finally measure your business and agent activities.

What Our Customers Say

We began monitoring our Call Center using Queue Metrics from our Rush Month in the year (which is in Ramadan Month in Egypt and Islamic countries) and we received a lot of calls during this month and a lot of calls (about 50% of calls Unanswered) which was lost before this month and we need to monitor our Call Center and know the number of Agents in any shift and we need to generate Call Center reports for Answered and Unanswered calls for both internal and external calls in our Call Center and we found that Queue Metrics meet our Call Center needs and then we installed it and then we put Wall Board in the Call Center to make agents see Internal and External waiting calls.

So , We used Queue Metrics to Monitor our Call Center and we found it really useful for us and the Call center performance was enhanced and we want to thank you about this product.

Eng. Ahmed Mohamed Khairy Abd El Bary

Children's Cancer Hospital (57357), Egypt